Training-Quality Officer F/M

Allianz Partners is scaling its Specialty Lines business (Easy Living, MDDR and Automotive Warranty) across Greater France and globally. As volumes grow and regulations tighten, we need someone who can turn “quality” and “training” from good intentions into robust, everyday practice for our operations teams.

This role exists to make sure our platforms work to clear standards, our customers are treated fairly, and our people have the skills and tools they need to deliver consistent service – across an Operations organisation of roughly 1,000 people.

It’s a good fit if you:

• Have strong experience in operations or claims environments and know what “good” quality and compliance look like in reality, not just on paper.
• Are comfortable working in a large, complex, international organisation and can translate global standards into pragmatic local execution.
• Enjoy connecting the dots between quality, learning, complaints, risk and performance data, and turning that into actions teams can follow.

What you do

You will:

• Build and maintain Quality Management and Assurance frameworks for Specialty Lines, ensuring they’re understood and applied by operations teams across Greater France and aligned with global standards.
• Ensure regulatory and internal standards are embedded in day‑to‑day work (especially around claims handling, complaints and customer protection), and that documentation, audits and reporting are up to date.
• Set up and coordinate Learning & Development guidelines and processes: collect training needs, support the creation and rollout of training content and certification paths, and track key metrics such as learning hours.
• Monitor and support Complaints Management and Customer Experience metrics (VOC, NPS/CSAT, complaints, key operations KPIs), and work with platform teams to drive concrete improvements.
• Support experts on key operational risk topics such as fraud prevention and detection, leakage controls and operations analytics; help structure and follow up on action plans.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insight responsibly and in line with our standards for data governance, security and ethical use.

What you bring

This is a filter, not a wish list. You’re likely to be successful in this role if you can demonstrate:

• Solid Operations / Quality background
  Several years’ experience in business operations (ideally insurance, assistance or claims) with hands‑on exposure to quality processes, audits, complaints or customer protection. You can challenge and improve existing ways of working.

• Experience in large or matrix organisations
  You know how to operate in a complex, international setup: aligning with global standards while making them workable for local teams, and influencing without direct authority.

• Practical knowledge of Quality & Data practices
  Experience with quality management systems, KPI monitoring and reporting. Quality and/or data-related certifications (e.g. Lean, Six Sigma, data analytics) are an advantage and show you can work rigorously with metrics.

• Learning & Development mindset
  You have contributed to training programs or capability building (identifying needs, shaping content, or tracking completion) and understand how adult learning works in an operational context.

• Languages and communication
  Professional fluency in French and English is required; additional European languages are a plus. You can explain complex topics in clear, simple language to a range of stakeholders (from frontline teams to senior leaders).

How we hire

We hire directly. Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submissions will not be considered.

At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.

98492 | Underwriting | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Great to have you on board. Let's care for tomorrow.