Senior Associate-Customer Service
IN
“130 years of trust, time to shape what's next. Allianz Group is one of the world's leading insurers and asset managers - built on over a century of stability, expertise, and financial strength. Allianz Services is where that legacy meets the future. 8,200+ people. Eight countries. Three continents. We deliver specialized services to clients within Allianz Group, powered by AI, advanced analytics, and a mindset that refuses to stand still. From core insurance operations to engineering and consulting services, we reimagine how insurance works. What truly sets us apart are our people and the trusted partnerships we build, anchored in our values of expertise, integrity, and empowerment. We don't support the business. We shape it.”
Designation: Associate / Senior Associate – Customer Service (International Voice Process)
Location: Allianz Services,Trivandrum
Experience: 0–5 Years
Shift: Rotational Shifts (24/7)
Key Responsibilities
- Handle customer interactions through voice support channels.
- Resolve customer queries promptly and professionally.
- Deliver a high-quality customer experience while meeting service standards.
- Maintain accurate records of customer interactions.
- Adhere to process, quality, and compliance requirements.
Requirements
- Graduate in any discipline.
- Freshers and candidates with experience in International Voice Processes are welcome to apply.
- Excellent verbal communication and comprehension skills in English.
- Strong customer service and problem-solving skills.
- Willingness to work in rotational (24/7) shifts.
96435 | Customer Services & Claims | Professional | Non-Executive | Allianz Services | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us. Let's care for tomorrow.
Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.
