Service Delivery Management_1901

Role Summary:

The Senior Delivery Manager will be responsible for overseeing end-to-end delivery of IT programs and projects within the insurance domain. This role ensures seamless execution of projects, alignment with business goals, stakeholder satisfaction, and delivery excellence across multiple workstreams and teams. The incumbent will manage client relationships, delivery governance, and ensure adherence to quality, timelines, and budget.

Key Responsibilities:

• Lead and manage delivery of multiple IT projects within the insurance domain (Life, General, or Health Insurance).
• Ensure alignment of project outcomes with business and technology objectives.
• Drive delivery excellence through effective planning, resource management, and governance.
• Manage stakeholder communication across business, IT, and vendor teams.
• Oversee end-to-end SDLC and Agile delivery processes, ensuring compliance with internal and regulatory standards.
• Proactively identify risks, dependencies, and roadblocks, and implement mitigation plans.
• Collaborate with cross-functional teams including architecture, testing, infrastructure, and operations.
• Drive automation, AI adoption, and continuous improvement initiatives across delivery functions.
• Manage team performance, mentoring project managers and technical leads to enhance delivery capability.
• Ensure optimal utilization of resources and adherence to financial targets (budget, cost control, forecasting).
• Support pre-sales, RFP responses, and client presentations as required.

Required Skills & Experience:

• 12–18 years of overall IT experience with at least 6–8 years in project or delivery management.
• Strong domain expertise in Insurance (Life, General, or Health) — familiarity with policy admin systems, claims, underwriting, and digital insurance platforms preferred.
• Proven experience in managing large, multi-location delivery programs and distributed teams.
• Excellent understanding of Agile and Waterfall methodologies; SAFe Agile certification preferred.
• Strong leadership, stakeholder management, and communication skills.
• Experience with IT governance, audit, and compliance processes in a regulated environment.
• Prior experience working with global teams or captive IT centers is an advantage.

Educational Qualification:

• Bachelor’s/Master’s degree in Computer Science, Engineering, or related field.
• PMP, PRINCE2, or Agile certification preferred.

Key Competencies:

• Strategic Thinking & Execution
• Stakeholder & Vendor Management
• Problem Solving & Decision Making
• Leadership & People Development
• Delivery Excellence & Quality Focus

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Join us. Let's care for tomorrow. 

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.