After Sales Support Production Officer

Job Level: Professional

Location:

Sinelfil, LB

Area of Expertise: Underwriting

Unit: Allianz Partners

Employing Entity: NEXtCARE Lebanon SAL

Job Type: Full-Time

Remote Job: Hybrid working

Employment Type: Permanent

ID: 84509

Position Cluster: Non-Executive

The Production Officer has the overall responsibility to deliver assigned tasks within production team in order to achieve immediate and short-term objectives and ensure facilities and processes conform to Nextcare standards by producing quality data within specified TAT (Turn Around Time).

What you do

•Provide feedback to internal and external customer’s queries in a professional demeanor within TAT.

•Manage inclusion of new payers’ products in the system

•Manage inclusion of new insured as requested by the Payer or the operation

•Perform data error correction and alteration of client database to meet client’s requirements

•Maintain high quality of card printing (when applicable) to satisfy clients’ preset standards of service

•Close month and issue reinsurance statement of account for payers and reinsurers in a timely manner.

•Respond to the requests and queries of Self-Funded Scheme Group and HR Entities.

•Report bugs to IT Division, sign off release notes and share related enhancements with concerned parties when applicable.

Customer (Internal and External)

•On time delivery and coordination of outputs

•Delivery in accordance with specification/ documentation

•Product Review participation & implementation

•Day-to-day management of customer and internal Relations

Internal Business Processes

•Report regularly on performance as such would be related to quality/quantity aspects to allow for proper recognition of work evaluations.

•Active involvement in the implementation and continuous improvement of TAT.

What you bring

•Education: Bachelor’s degree in Insurance Sciences

•Experience: 2+ years experience in the Insurance Industry, TPA , Reinsurance, Hospitals or Medical Centers exposure is a plus Physically fit to carry out duties

•Legally permitted to work in the country of operations.

•Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills

What we offer

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners’ businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.