Intern - Market Management, Sales & Customer Growth

97170 | Marketing & Design | Student | n.a. | Allianz Singapore | Full-Time | Temporary

Entity: Allianz SE Singapore Branch

 #L1-RS1

Job Purpose

We are looking for a highly analytical and curious intern to support the AZAP Regional
Team within Market Management, Sales and Customer Growth. This role is ideal for
someone who is passionate about data-driven decision-making and wants hands-on
exposure to how customer experience, growth strategy, and commercial performance
come together at a regional level.
You will work closely with regional stakeholders to deep dive into Net Promoter Score
(NPS) drivers, identify root causes behind customer advocacy and dissatisfaction, and
translate insights into clear, actionable next best actions. In parallel, the role will focus
on customer growth optimization across channels and product mix to drive sustainable,
value-led growth in the region.

This is a 6-month internship.

What you do

Customer Experience & NPS Analytics

• Conduct deep-dive analyses into NPS performance across key markets, channels,
  and customer segments.
• Identify key drivers of promoter, passive, and detractor behaviour through rootcause
  analysis.
• Translate analytical findings into strategic insights and prioritized next best actions
  for markets.
• Support storytelling of insights through clear, compelling dashboards and
  presentations.

Customer Growth & Commercial Analytics

• Analyze customer growth trends by channel and product mix across the region.
  Identify opportunities to drive sustainable growth, focusing on value creation
  rather than volume alone.
• Use data to highlight churn risk, retention challenges, and moments where new
  customer acquisition is most effective.
• Partner with regional and local teams to assess the effectiveness of growth
  initiatives.

Performance Tracking & Tool Development

• Design and build a regional performance tracking tool (e.g. Excel, Power BI,
  Tableau, or similar) to monitor growth initiatives.
• Define KPIs and measurement frameworks to track progress, impact, and
  outcomes consistently across markets.
• Support ongoing updates, governance, and continuous improvement of the
  tracking approach.

What you will gain

• Hands-on experience working on real regional growth and customer experience
  challenges.
• Exposure to senior regional stakeholders and market leadership teams.
• Opportunity to shape analytics-led decision-making and leave behind tangible
  tools and frameworks.
• A strong foundation in customer-centric, value-driven growth strategy.

What you bring

• Strong data analytics skills, with hands-on experience in tools such as Excel,
  Power BI, Tableau, SQL, Python, or similar.
• Ability to structure complex problems and perform root cause and driver analysis
  with strong critical thinking skills to drive actionable insights
• Comfortable working with ambiguity and large, multi-market datasets.
• Clear communication skills – able to translate data into insights for non-technical
  audiences.
• Currently pursuing a degree in Business, Economics, Data Science, Analytics,
  Engineering, or a related field.
• Prior experience with customer metrics such as NPS, churn, retention, or
  acquisition funnels is a plus.
• Exposure to data analytics and root cause analytics as well as developing
  dashboards and tracking tools
• Interest in regional strategy and working across diverse APAC markets.

What we offer

• We are certified as one of The World’s Best Places to Work & Great Place to Work in Singapore.
• Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
• An employer that is committed to supporting hybrid work and readily provides flexible & remote work options.
• Access to LinkedIn Learning and Degreed and career opportunities across the world, to support your continuous learning and you taking control of your career development.
• Robust and comprehensive benefit offerings for your health and well being
• Initiatives to support your financial wellness through selected discounted Allianz insurance products, pension contributions and our referral bonus scheme.
• The opportunity to take part in our Employee Share Purchase Program - own a piece of your employer.