Administrative Medical Agent - Summer Internship

Job Summary

JOIN OUR GLOBAL MEDICAL ASSISTANCE TEAM THIS SUMMER!
Are you looking for a meaningful summer internship where you can make a real difference in people's lives? Join our international medical assistance team and help travellers in their most vulnerable moments. As an Administrative Medical Agent, you'll be at the heart of our operations, supporting customers worldwide during medical emergencies covered by their travel insurance.
This is more than just an internship—it's an opportunity to gain hands-on experience in a fast-paced, multicultural environment, develop your customer service skills, and work with cutting-edge digital tools and AI-supported systems that enhance our ability to provide exceptional care.

Internship Period: June - September 2026 (minimum 2 months commitment required).

What you do
As part of our dedicated team, your responsibilities will include:
•   Receive and manage medical emergency cases from customers abroad.
•    Provide expert advice and assistance to customers via email, guiding them through stressful situations with care and professionalism.
•    Document all actions in our internal case management system, ensuring accurate and complete records. 
•    Review and verify documentation including medical reports, insurance policies, and other critical information.
•    Coordinate with global service providers including doctors, hospitals, and other Allianz business units worldwide.
•    Utilize digital tools and AI-supported systems to streamline processes and enhance customer service delivery.

What you bring

Essential Skills & Attributes
•    Proactive Mindset: You take initiative, anticipate needs, and act decisively to solve problems before they escalate.
•    Empathy & Compassion: You understand that our customers are often in distress and approach every interaction with genuine care and emotional intelligence.
•    Precision & Attention to Detail: You ensure accuracy in all documentation and communications, recognizing that details matter in medical assistance.
•    Absolute Service Orientation: Putting customers first is not just a priority—it's your natural approach to every situation.

Experience & Knowledge
•    Previous experience in customer service is a plus (but not required—we provide full training!).
•    Fluent in German & English (mandatory).
•    Additional languages are highly valued: Romanian, Bulgarian, Hungarian, Serbo-Croatian, or other European languages.
•    Good geographical knowledge and affinity for the travel industry.
•    Understanding of medical or healthcare environments is beneficial but not required.

Availability & Flexibility
•    Minimum 2-month commitment (within the period June-September 2026)
•    Flexibility to work day shifts (no night shifts required)
•    Weekends free – enjoy your summer while gaining valuable experience!

What we offer
•    Comprehensive Training: Full onboarding on medical assistance processes, tools, and best practices—no prior medical knowledge required!
•    Mentoring & Support: Dedicated mentors to guide you throughout your internship journey.
•    International Team Environment: Work alongside colleagues from diverse backgrounds in an open-minded, collaborative culture.
•    Full-Time Experience: 40 hours per week—gain substantial professional experience.
•    Career Development: Build valuable skills in customer service, crisis management, international coordination, and digital tools.
•    Innovative Technology: Work with modern systems and AI-enhanced tools that support efficient and effective customer care.
•    Work-Life Balance: Day shifts only, weekends free—perfect for enjoying your summer while building your career.

96260 | Operations | Student | n.a. | Allianz Partners | Part-Time | Temporary

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Join us. Let's care for tomorrow. 

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.