Director of Systems and Operations

What you do

• Oversee planning, administration, operations, monitoring, and reporting of the company’s systems, including server complexes and application systems.
• Ensure system continuity, performance, and compliance with information security standards.
• Manage daily system administration, updates, and monitoring of application performance.
• Lead, develop, and mentor the Application Maintenance Team to ensure high-quality support and continuous service improvement.
• Oversee end-to-end lifecycle of application incidents, problems, and changes, in close collaboration with ITSM functions (Incident, Problem, Change Management).
• Manage major incident lifecycle process for disruptions affecting business operations
• Maintain, update and execute disaster recovery and business continuity plans.
• Ensure timely and effective resolution of application-related issues.
• Drive operational excellence, standardization, and best practices for application maintenance and upgrades.
• Ensure proper technical documentation and resource allocation within the directorate.
• Monitor task execution, quality, and compliance with regulations.
• Collaborate with other departments to ensure business continuity and system security.
• Own communication with business stakeholders regarding application stability, planned maintenance, and service impacts.
• Maintain operational contacts with application system and service providers.

What you bring

• Higher education in technical fields, mathematics, informatics, or computer science.
• Strong understanding of IT infrastructure, application ecosystems, cloud environments, and monitoring tools.
• Proven experience in a management position, preferably in IT systems, operations, or information security.
• Proficiency in English.
• Strong analytical, organizational, prioritization and problem-solving skills.
• Ability to maintain composure and take decisive action during high-impact incidents.
• Excellent communication, leadership, and teamwork abilities.
• Familiarity with insurance regulations is a strong advantage.
• Commitment to continuous learning and staying updated on IT developments. 
• Ability to use AI technologies such as ChatGPT, Copilot etc.

What we offer

• Offer a hybrid work model balancing in-person collaboration and remote work.
• Provide a comprehensive compensation and benefits package, including bonuses, pension, health insurance, employee shares, and discounts.
• Support lifelong learning through career development, digital learning programs, and international mobility, fostering innovation and empowerment.
• Present excellent career opportunities in insurance, asset management, and banking, with active communication across Allianz Group and key functions.  

94307 | IT & Tech Engineering | Management | Non-Executive | Allianz Bulgaria | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Join us. Let's care for tomorrow.