Specialist-Networking Engineering Services_D1621
IN
Overall Objectives of Job
Provide End to End delivery of Allianz global Unified Communication and Collaboration (UCC) services
• 1st & 2nd level support for users on Allianz Global Network IP Telephony, Cisco Webex, Microsoft Teams, Videoconferencing and fax services globally
• Ensure stable operations and support event management, incident/problem management and service request fulfillment as part of the standard operating procedures
• Manage functional escalations and collaborate with next level technical support teams • Conduct live troubleshooting with end users and manage 3rd party vendors to support incident resolution
• Support the Allianz collaboration team in understanding, analyzing and handling incoming issues in a well-structured manner
• Prepare and train OE service desks, ensure knowledge transfer by documenting processes and procedures
• Strong customer centric attitude and willing to go the extra mile to ensure customer’s satisfaction
Qualification & Experience
3-6 Years of Experience supporting Cisco Unified Communications/Voice Conferencing/Webex and/ or networks
• Good communication skills
• Stakeholder management
• Any background in Data Network technologies such as routers, switches and firewalls is a plus.
• Work closely with business partners on telephony related issues to assess impact and manage client
• Release and Project co-ordination experience • CCNA – Preferred • ITIL Foundation – Preferred
A fundamental grasp of AI tools will be an added benefit.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.
