Specialist-Service Management_D-2241

Overall Objectives:

Primarily responsible for the quality review of ATA Infrastructure and application IT changes. Main coordinator within the process and is the focal point regarding IT changes for both the customer and the organization. 

Roles and Responsibilities:

           Change Management Process:

• • Develop and Maintain change management procedures and policies.
  • Implement change management strategies and plans that maximize adoption and minimize resistance.
  • Ensure changes are documented, evaluated, implemented and reviewed in a controlled manner.

Risk Assessment and Mitigation:

• • Identify potential risks and impacts associated with changes and communicate these to stakeholders.

Change Evaluation and Approval:

• • Review and approve change requests based on impact, risk, and benefit analysis.
    
    
  • Coordinate with Change Advisory Board (CAB) to ensure changes are properly evaluated and approved.

Implementation and Monitoring:

• • Oversee the implementation of changes, ensuring they are carried out according to plan and schedule.
  • Monitor changes post-implementation to ensure they achieve the desired outcomes and do not negatively impact operations.

Reporting:

• • Provide regular reports on change management activities, including metrics on change success rates and areas for improvement.

 Continuous Improvement:

• • Analyze change management processes and identify areas for improvement.
  • Implement best practices and tools to enhance change management efficiency and effectiveness.
  • Familiarity with basic AI tools is considered an advantage. 
    

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Join us. Let's care for tomorrow. 

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.