Specialist-Training & Quality

74946 | Operations | Entry Level | Allianz Technology | Full-Time | Permanent

The Specialist Training & Quality will be reporting to the Manager Training & Quality.

Key Responsibilities:

• Conduct an initial needs assessment of customer service practices and French language fluency among call handlers
• Design and deliver a targeted training program to:
• Strengthen customer service attitude and soft skills
• Improve call handling etiquette and emotional intelligence
• Enhance fluency and confidence in spoken French, with a focus on real call scenarios
• Deliver interactive workshops, group sessions, and individual coaching
• Equip team leaders, supervisors, and internal trainers with tools and frameworks to provide ongoing coaching
• Develop practical reference materials (e.g., scripts, language aids, service checklists)
• Monitor progress and provide reports on training effectiveness, engagement, and areas for improvement
• Provide actionable recommendations for sustaining service and language excellence post-engagement

Required Qualifications & Experience:

• Proven experience as a corporate trainer, learning consultant, or customer service coach
• Demonstrated expertise in customer relationship management, call center operations, and service quality standards
• Native or fluent level of French (spoken and written), with experience teaching or coaching business French
• Excellent facilitation, presentation, and interpersonal skills
• Strong analytical skills to assess performance gaps and recommend training strategies
• Experience in empowering frontline leaders and building internal training capabilities
• Knowledge of adult learning principles and effective coaching techniques

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. 
 
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. 
 
Join us. Let's care for tomorrow.