Business Optimisation & CI Specialist

Business Optimisation & Continuous Improvement Specialist | Personal Injury | Sydney/Newcastle

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is to facilitate business improvement and innovation, identify process improvement opportunities and improve processes and apply change management principles that result in measurable positive outcomes for customer, efficiency or financial results.

About the role

• Undertaking continuous improvement initiatives and projects, utilising improvement methodologies and frameworks such as Lean Six Sigma.
• Analysing available data and inputs to optimise and continuously update Verint telephony model and libraries (for example speech analytics)
• Facilitating workshops to understand customer requirements and process flows, developing business cases/charters, identifying problem and opportunity statements, validating data with stakeholders, identifying bottlenecks, analysing root causes, and proposing solutions.
• Consulting to assess the viability of potential solutions for process improvement and quantifying opportunities.
• Utilise tools for assessing opportunities for continuous improvement eg process mining, data review
• Assisting in implementing and delivering improvements, including change management, in collaboration with Project Managers and other business units.
• Supporting the promotion of a continuous improvement culture across all areas of the business.
• Delivering assigned projects in line with agreed scope and timeframes, ensuring adherence to relevant Allianz AI policies and procedures.

About you

• Analysing business processes and identifying improvement opportunities, including the outputs of models included in telephony systems (e.g., Verint), to enhance operational effectiveness and service delivery.
• Facilitating workshops to engage stakeholders, understand current state processes, and identify continuous improvement (CI) opportunities that drive measurable business outcomes.
• Financial services industry experience is highly advantageous, particularly within complex, regulated environments.
• Knowledge of business intelligence tools and familiar with tools such as Power BI and Tableau.
• Proven analytical and critical thinking capability to interpret a range of data, identify patterns and trends.
• Highly developed problem-solving skills, combined with a curious and creative mind set.
• Excellent attention to detail, completing tasks with thoroughness and accuracy and with the ability to quickly identity errors or inconsistencies within information.
• Excellent verbal and written communication skills, capable of communicating with audience at all levels with clarity, impact and influence. Intermediate or above Microsoft PowerPoint and Excel skills.
• Previous experience in process mining projects or process mining tools such as Celonis is desirable.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About our culture

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers