Case Manager Level 1
Sydney, NSW, AU, 2000
CASE MANAGER – GROUP ACCIDENT AND HEALTH CLAIMS | SYDNEY
At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organization doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
The role
We have an opportunity for an experienced Claims professional to join our Life, CCI and Health Claims team in Sydney. Reporting to the Team Manager, you will be part of a high-performance culture and join a results-driven team consisting of Claims Service Consultants and administrative support staff.
As Case Manager, you will be our first point of contact for new claimants and assist existing customers with their enquiries. You will have passion for delivering exceptional service to our customers in their “Moment of Truth" and act as a true ambassador of a trusted brand.
Main responsibilities
- Manage initial and ongoing assessment of claims through to finalization
- Build effective relationships with a variety of key stakeholders - both internal and external.
- Ensure consistent delivery of a high standard of customer service and provide regular updates to customers throughout the duration of their claim.
About you
- Experience in managing Accident and Health Insurance Claims is preferrable or proven experience in managing Personal Injury claims.
- Strong drive and interest in leveraging your customer-focused experience to grow a career in case management.
- Known for your empathetic style and customer-focused approach, allowing you to ‘walk beside our customers.’
- Ability to handle difficult situations professionally while resolving complex issues.
- Ability to work collaboratively in a team environment, providing advice and guidance to other team members.
- A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits and perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
- Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
- For more details about our benefits, visit the Allianz Careers site.
About Allianz Group
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
