Claims Service Consultant

Claims Service Consultant – Level 1 | Catastrophe team | Permanent opportunity

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

• Adhering to the AAL Claims Management Process, ensuring compliance with current legislation, and making informed decisions on claims.

• Maintaining knowledge of legislative impacts on claims management and apply this knowledge to decision-making for each claim.

• Committing to AAL standards to minimize claims leakage and control the cost of claims.

• Managing expectations and relationships with claimants and stakeholders, both internally and externally.

• Building and maintaining positive team relationships, tailor communication to client interactions, and ensure compliance with relevant regulations and internal processes.

About you

• Minimum of 1 year insurance and/or call centre experience (desirable)

• Possess relevant tertiary or industry-specific qualifications, with significant experience in a designated functional area, particularly in claims management within a complex insurance organization.

• Demonstrate specific technical capabilities and competence, meeting AAL's professional progression standards, which may include the submission of a portfolio of evidence (for AAL employees).

• Experience in effectively handling claims management processes and procedures across various general insurance product lines.

• Able to collaboratively work within a team environment, demonstrating strong planning and organizational skills to manage competing demands.

• Exhibit the ability to analyse complex information, maintain high attention to detail, and possess excellent communication skills to achieve the best outcomes for AAL.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Our Culture

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustment and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

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