Conversational Designer

CONVERSATIONAL DESIGNER – CONSUMER – SYDNEY, NSW, BRISBANE, QLD

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

• Building and containing Chatbot and Voicebots solutions for our customers.
•  Anything stakeholder engagement to understand business requirements and design ChatBot and Voicebot workflows accordingly.
•  Collaborating with cross-functional teams to ensure smooth integration with existing systems and that does voice is and troubleshoot issues related to Chatbot and Voicebots.
•  Staying up to date with latest Chatbot and Voicebot technology trends and assess new solutions for potential implementation.
•  Collaborating with experts in the Allianz Group to exchange best practice and learnings.
• Documenting Chatbot and Voicebot solutions and contributing to the knowledge base.
• Participating in the continuous improvement of Chatbot and Voicebot development processes.
• Editing and repurposing digital and printed content assets ensuring information conveyed is accurate, compliant and is fit-for-the-purpose and appropriate for the chatbot channel.
• Providing professional advice about the content management process, digital content, usability, user-centred design, and information architecture in the delivery of Chatbots and Voicebots on the group platform.
• Researching and staying abreast of digital chatbot industry trends and informing the business of their capability to channels.
• Contributing to the transition to online customer experiences and delivery of signature digital customer experiences to align with strategies to win, retain, grow customers.
• Mapping digital customer journey to establish the customer flow to ensure internal and external customers have a positive “Allianz Experience”, including timely communications, quality of service, and management of expectations for new development and problem solutions.
• Applying advanced modular approaches to the group platform, reusing and sharing components across solutions to ensure consistent designs and user and customer experience.

About you

• Understanding of building and maintaining conversational Chatbot / Voicebots.
• Experience in integrating Chatbot and Voicebots with existing systems and data sources.
• Knowledge of bot workflows and Natural Linguistic Programming (NLP) techniques.
• Highly developed ‘first principles’ problem-solving skills, combined with a curious and creative mindset.
• Familiarity with Agile software development methodologies.
• Ability to work in a fast-paced and dynamic environment.
• Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact, and influence.
• Insurance or Financial Services background is preferred but not essential

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About our culture

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers