Customer Advisor Internal Assessing PAS
Sydney, NSW, AU, 2000 Adelaide, SA, AU, 5000 Brisbane, QLD, AU, 4000 Melbourne, VIC, AU, 3000
CUSTOMER ADVISOR INTERNAL ASSESSING – CUSTOMER AND OPERATIONS – BRISBANE, SYDNEY, MELBOURNE AND ADELAIDE
At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
About the role
- Full-time Permanent only position with core working hours between 8:00am - 5:00pm
- Build and sustain technical capability across the Internal Assessing function through oversight of the Quality Assurance Framework, identification of individual and portfolio‑level training needs, and delivery of targeted development in partnership with Team Managers.
- Share Domestic/Home claims expertise across AAL, define required assessor capabilities and competencies, and influence recruitment, onboarding, and internal assessment standards.
- Ensure effective governance and compliance through oversight of technical and Code of Practice complaint handling, escalation management, and development of strategies that support strong regulatory and customer outcomes.
- Drive continuous improvement and change through identification of trends and efficiencies across complaints, QA insights, and technical queries, supported by empathetic coaching, pragmatic commercial judgement, and strong stakeholder engagement in a complex environment.
About you
- Brings a strong technical foundation supported by relevant professional qualifications, including ANZIIF Certificate IV or Loss Adjustor accreditation, alongside a solid understanding of Home insurance products.
- Demonstrates broad experience in claims assessment and management within complex, matrixed general insurance environments, with an organized and thoughtful approach to planning, prioritization, and balancing competing demands.
- Shows a proven ability to lead, coach, and develop claims teams at a technical level, navigating ambiguity with confidence and contributing positively to organizational change through collaboration and clear communication.
- Engages stakeholders with care and influence, identifying service and product improvement opportunities, delivering compliant service improvements, and communicating with clarity, impact, and empathy.
- A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits and perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
- Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
- For more details about our benefits, visit the Allianz Careers site.
About Allianz Group
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
