Digital Product Owner

DIGITAL PRODUCT OWNER – DIGITAL – SYDNEY – 12 MONTHS MAX TERM CONTRACT

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

The primary purpose of this role is to manage and enhance digital experience journeys for AAL customers and partners, developing and steering the digital journey roadmap for all online touchpoints.

• Lead the development and implementation of a digital journey roadmap in collaboration with product, business and delivery teams, to ensure alignment with strategic priorities and business outcomes.
• Develop and maintain a performance framework to enhance digital journey outcomes, driving higher customer and stakeholder engagement, improving Net Promoter Score (NPS), increasing sales of Gross Written Premium (GWP), optimising cost ratios, and achieving service efficiencies.
• Implement a consistent and integrated digital sales and service strategy, optimising Allianz digital channels, to meet  revenue and cost targets.
• Continually assess digital journey performance to manage and prioritise changes, balancing stakeholder needs and business initiatives, and maintaining a dynamic backlog.
• Recommend optomisations for end-to-end digital customer journeys, fostering an Agile culture in the organisation.
• Lead larger projects, product and regulatory changes and any activities that impact customer journeys and experiences.
• Work with digital specialists and other key stakeholders to improve digital sales and service experiences and ensure effective delivery for Allianz.

About you

• This role is a 12 month max term contract
• Tertiary qualifications in Marketing, Digital Marketing, Information Technology, or a related field.
• Proven experience in managing digital journeys, complex projects, and roadmaps.
• Strong background in online customer experience, usability trends, and information design.
• Experience delivering projects using Agile methodologies.
• Knowledge of design thinking and customer journey mapping.
• Ability to quickly understand and navigate regulatory and/or legislative compliance requirements relevant to AAL.
• Demonstrated technical proficiency with Adobe or similar MarTech systems, as well as software, databases, planning, reporting, and communication tools
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.  

Benefits and Perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About our culture

We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers