General Manager Government Services

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

Reporting to the Chief General Manager Personal Injury, you will lead the Government Services business unit to execute strategies to effectively manage claims and customer operations across national, state and territory personal injury and disability contracts.

About the role

• Lead and coach the team to develop capability, building collaboration and engagement.
• Plan and deliver opportunities to increase market share across new and existing markets to build sustainable and profitable growth.
• Deliver all contracted services to icare, Comcare, State Super and the National Disability Insurance Agency (NDIA) including claims management, relationship management, risk and achievement of service level agreements.
• Be accountable for the P&L of the Government Services business, developing and implementing the strategy across the relevant workers compensation and disability markets.
• Review current performance, evaluate and prioritise opportunities, implement improvements through to bottom line impact, and ensure the sustainability of delivered improvements through continuous improvement of the business unit.
• Contribute recommendations to the Chief General Manager, Personal Injury, constructively challenging when appropriate to assist with providing operational and strategic management of the Workers Compensation Business Plan and overall Allianz business.
• Ensure a customer centric approach and continuous improvements at all customer touchpoints.
• Understand global best practice, customer trends and insights to develop a compelling vision, strategy an plan that put the best interests of our customers at the heart of everything we do.

About you

• Experience in the contemporary insurance business and its key drivers combined with the ability to mobilise the function accordingly.
• Comprehensive knowledge of Workers’ Compensation and leadership within the industry.
• Extensive claims experience with a background working with Personal Injury claims and Regulators.
• Demonstrated evidence of developing and implementing strategies in line with organisational goals.
• Knowledge of relevant regulatory and legislative compliance requirements.
• Advanced knowledge of NSW, Comcare, State Super and PICS legislative and operational frameworks.
• Expert relationship management capability.
• Proven capability to manage change through the initiation and promotion of organisational transformation, leveraging effective process, collaboration and communication to foster commitment and participation.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks 

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!  

• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.  

• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. 

• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! 

• For more details about our benefits, visit the Allianz Careers site. 

About Allianz Group 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Adjustments and support  

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers