Manager Claims Performance and Insights

MANAGER CLAIMS PERFORMANCE AND INSIGHTS- CONSUMER- SYDNEY AND ADELAIDE

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2026 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

• Lead performance frameworks (driver trees, scorecards, reporting) and conduct root-cause investigations to identify trends, risks, and performance drivers across GI Claims.
• Guide and develop Insights Specialists through a dotted-line reporting relationship, embedding a collaborative, outcome-focused culture across the team.
• Translate complex data into clear insights, recommendations, and priorities for Claims leaders and enterprise forums.
• Partner with leaders to set improvement priorities, track outcomes, and provide independent, evidence-based challenge to strengthen decision-making.
• Contribute performance insight to planning, forecasting, and strategic dialogues, while collaborating with Finance, Data & Analytics, Risk, HR, and other functions to ensure reporting consistency.
• Share root-cause learnings and best practices to build capability, and coach and develop team members in a collaborative, outcome-focused culture.

About you

• Tertiary qualifications in business, finance, data analytics, actuarial studies or equivalent, with substantial experience in General Insurance Claims, consulting, or operational performance.
• Strong stakeholder leadership, influencing, and communication skills, with the ability to set priorities, maintain quality standards, and develop team capability.
• Strong understanding of Claims operational drivers, financial performance, and the link between customer, operational, and commercial outcomes.
• Proven ability to lead complex analysis, root-cause investigations, and develop performance frameworks, scorecards, dashboards, and recurring reporting.
• Advanced skills in Excel, PowerPoint, and Power BI (or similar BI tools), with the ability to translate complex data into clear executive insights and practical recommendations.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape. 

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support 

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers 

Important Notice:

Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’allianz.customerservice@gmail.com’” or ’allianz-support@yahoo.com’, it is not from Allianz and may likely be a scam.

Examples of official Allianz email addresses à john.smith@allianz.com.au | support@allianz.co.uk | jane.smith@allianz.com

If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.