National Manager Systemic and Emerging Issues

NATIONAL MANAGER SYSTEMIC AND EMERGING ISSUES – CUSTOMER AND OPERATIONS – SYDNEY

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

The primary purpose of this role is to lead people and outcomes for the Systemic and Emerging Issues Team to ensure the team is equipped to handle complex regulatory notices and emerging issues effectively. In this role you will have the opportunity to collaborate with senior stakeholders to support the implementation of regulatory changes, design and establish effective controls, oversee and enhance Allianz's risk management practices and ensure the protection of business objectives, customer interests and compliance with regulatory requirements.

This is a 12-month maternity leave contract.

• Operationally leading a team responsible for reviewing and investigating claims or complaints related to General Insurance Claims, focusing on thematic/systemic and/or emerging issues.
• Working with Line 1, Line 2 Risk partners and Legal, investigate and address responses to all Claims or Complaints related regulatory enquiries.
• Provide clear guidance to the Customer & Operations Leadership team including offering recommendations to prevent recurrence, enhance controls, and identify root causes with regards to identified systemic or emerging issues.
• Provide guidance to the General Insurance Claims Leadership Team including supporting in remediation activities as necessary.
• Provide subject matter expertise and recommendations for process enhancements to and protocol improvements, leveraging insights from review outcomes.
• Lead and provide strategic insights driven by file reviews of Claims or Complaints, evaluating initial assessments of potential breaches and raised incidents, with recommendations for outcomes.
• Contribute to informed decision-making across the Customer and Operations Leadership Team.
• Lead the reinforcement of governance, risk management, internal controls environment, and fostering a robust risk culture within the organization.

About you

• Tertiary qualification in a relevant discipline.
• Proven experience in a leadership or management role.
• Significant experience in a compliance, risk or legal focused role acquired within a complex, matrixed general insurance or financial services organisation.
• Demonstrated ability to partner effectively with business leaders and establish strong professional relationships across the enterprise in a fast-paced and dynamic environments.
• Proven analytical and critical thinking capability to interpret a range of data, identify patterns, trends and links that inform judgements and solutions.
• Ability to interpret and analyse complex information, extract meaningful insights and evaluate options for decision-making, positively influencing risk behaviours throughout Allianz.
• Excellent verbal and written communication skills, capable of communicating with clarity, impact and influence.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers