Operations Specialist

OPERATIONS SPECIALIST – PERSONAL INJURY – SYDNEY, NSW   

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of the role is to ensure internal and external expectations are exceeded and business objectives are met by efficiently undertaking claim processing and general administrative functions, resolving customer queries, and assisting Case Managers if required

About the role 

• Provide high-level service to internal and external customers by efficiently responding to and resolving claim processing queries in line with established service standards and timeframes
• Exceed customer expectations and meet business objectives through effective claim processing, administrative functions, and support to case managers as needed
• Maintain a high level of accuracy in work completion, ensuring decisions are evidence-based and clearly documented according to internal and external policies and procedures
• Uphold professionalism and efficiency in all interactions to ensure customer satisfaction and adherence to organizational standards

About you

• Experienced in customer service within insurance or finance sectors, with specific knowledge of Workers Compensation and a strong understanding of regulatory and legislative compliance requirements
• Possesses a customer-focused mindset, dedicated to delivering high-quality services and ensuring positive customer experiences
• Demonstrates technical proficiency with systems, software, databases, reporting, and communication tools, maintaining strong attention to detail
• Excellent verbal and written communication skills, adept at managing internal client expectations, and consistently meeting agreed timelines
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Please note there may be delays in response from 22nd December to 5th January 2026. Thank you for your understanding and patience.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers