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Recovery Officer

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Job Level:  Entry Level
Location: 

Sydney, NSW, AU, 2000 Perth, WA, AU, 6000 Hobart, TAS, AU, 7000 Brisbane, QLD, AU, 4000 Darwin, NT, AU, 820 Adelaide, SA, AU, 5000 Melbourne, VIC, AU, 3000

Area of Expertise:  Customer Services & Claims
Unit:  Allianz Australia
Employing Entity: 
Job Type:  Full-Time
Remote Job:  Hybrid working
Employment Type:  Permanent
ID:  89448
Position Cluster: 

RECOVERY OFFICER – CUSTOMER & OPERATIONS – AUSTRALIA WIDE

 

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

 

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

 

Let’s care for tomorrow, so we can create a better future together, for everyone.

 

About the role

 
  • Through phone first approach, provide quality service to customers while negotiating successful debt recovery from Third parties.
  • Deliver a consistent and positive customer service that exceeds customer expectation and builds loyalty.
  • Determine liability, negotiate the outcome of the debt repayment, and complete files in an efficient manner to maximise financial benefit for AAL.
  • Ensure a timely and effective response to customer needs and the accurate processing of recovery claims and adherence to AAL phone standards.
  • Demonstrate understanding and adherence to financial hardship requirements including dealing with customers experiencing vulnerability.
  • Engage with third parties in a respectful manner

 

About you

  • Experience in a claims management role for a complex, matrixed general insurance organisation.
  • Exposure to debt recovery preferred but not essential.
  • Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
  • Pays high attention to detail by completing tasks with thoroughness and accuracy and can quickly identify errors or inconsistencies within information.
  • Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
  • Excellent verbal and written communication skills, including negotiation, combined with the ability to balance understanding, empathy and compassion with the best commercial outcome for AAL.
  • A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

 

Benefits and perks

  • Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
  • Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible. 
  • Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
  • Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
  • For more details about our benefits, visit the Allianz Careers site.

 

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

 

Adjustments and support 

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

 

#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

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