Senior Communications Manager
Sydney, NSW, AU, 2000
SENIOR COMMUNICATIONS MANAGER – CONSUMER – SYDNEY
At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
About the role
The primary purpose of this role is to lead the management and delivery of essential customer communications across Allianz consumer business, driving consistency, compliance, and excellence in all customer-facing communications while collaborating with cross-functional teams to support business objectives and enhance customer experience.
- Own and design the end-to-end operating model for essential consumer communications, including processes, workflows, RACI, SLAs, and governance forums to align stakeholders such as Marketing, Technical, Distribution, Legal, and operational teams.
- Manage the full lifecycle of communications — briefing, creative development, targeting, approvals, QA, and execution — across Email, SMS, Mail, and Cover Letters, ensuring accuracy, timeliness, and clarity for customers.
- Lead communication planning for projects with business owners and SMEs, balancing business objectives with customer principles (clarity, relevance, accessibility) and managing dependencies, risks, and change impacts.
- Establish and run GTM processes and calendars for essential communications, coordinating BA, Print, IT, and technical resources, budgets, approvals, and stakeholder updates to deliver releases on time with controlled, documented change.
- Build and maintain a comprehensive communications library of content, templates, targeting rules, and version control, ensuring audit trails and readiness for regulatory reviews, risk assessments, and compliance audits.
- Contribute to strategic improvements of communication platforms (Thunderhead and Smartcomms) to enhance targeting, templating, data integration, and orchestration capabilities.
- Ensure all communications meet brand standards and comply with legal, privacy, and accessibility requirements, including sign-off workflows, consent handling, and records retention per Allianz policies.
- Drive process optimization through standardization, automation, and reuse; maintain knowledge bases and training to uplift ways of working, reduce cycle times, and improve quality at scale.
- Monitor and report communication performance metrics (reach, accuracy, engagement, cost, timeliness), run tests and reviews, and translate insights into enhancements; maintain SOPs and control frameworks, conduct proactive testing, and manage remediation for issues and incidents.
About you
- 7-10+ years managing large-scale, high-volume customer communications programs across multiple channels (print, email, SMS, digital) within complex insurance or financial services organizations is highly desired.
- Skilled in leading cross-functional teams (compliance, brand, IT, operations, marketing).
- Deep understanding of CCM platforms (e.g., Quadient Inspire, OpenText Exstream, Smart Communications)
- Proven experience managing communications in regulated industries and knowledge of legislation such as Privacy Act, GDPR, Spam Act, Consumer Data Right (CDR), and ASIC/ACCC disclosure requirements.
- Strong grasp of how communications drive customer experience (CX), trust, and retention and ability to align communication strategies to customer lifecycle and journey mapping.
- Experience translating communication briefs into simplified, human-centred messages, using customer insights
- Experience working with IT Data teams to and understanding of real-time data feeds to ensure delivery of customer communications and population of dynamic content, variable data printing (VDP), and personalised messages
- Expertise in establishing communication governance frameworks (templates, brand, and compliance guardrails).
- Experience with audit trails, approvals, and compliance sign-off workflows. Proven ability to audit, control, and measure accuracy across multiple communication streams.
- A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits and perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
- Flexible Work-Life Balance: Enjoy flexible and hybrid work arrangements and tailored workplace adjustments, where possible.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
- For more details about our benefits, visit the Allianz Careers site.
About Allianz Group
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
