Senior Property Technical Specialist

Senior Property Assessing Technical Specialist | Sydney

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

You'll be responsible for:

• Following the AAL Claims Management Process
• Ensure and maintain knowledge of current legislation and how these impacts claim management, applying soundly based decision making to all claims and consistently making liability decisions of increasing complexity throughout the life of claim.
• Proactively manage a portfolio of complex property claims within PCA authority levels whilst providing an exceptional customer experience.
• Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to all stakeholders in relation to referred claims, documenting decisions and reasons, including ownership details, reserve changes and acceptance and rejection of claims.
• Ensure adherence with best practice claims assessment practices and processes.

About you:

• Previous experience managing insurance claims that involve increased technical or customer complexity (5 years)
• Significant experience of working in a customer service role.
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
• Proven analytical and critical thinking capability to interpret a range of data, identify patterns, trends and links that inform judgements and solutions.
• Ability to interpret and analyse complex information, extract meaningful insights, and evaluate options for decision making.
• Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
• A passion for leveraging emerging technologies to stay ahead in a fast -changing digital world

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About our culture

We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers