Technical Specialist CTP Long Tail

At AllIanz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

• Contribute to the development of Case Managers through identification of skill gaps and activation of coaching to improve technical excellence, strategic claims management and the customer experience.
• Support the implementation of claim resolution strategies to achieve best in industry return to health and work rates which results in higher finalisation rates, lower claim durations and lower average claims costs than industry.
• Focus on the timeliness of liability decision-making.
• Focus on settlements/offers and estimating accuracy to ensure targets are achieved.
• Ensure compliance with business unit process requirements including policy and procedures, accurate estimating practices, Internal Review and Personal Injury Commission outcomes.

About you

• CTP knowledge of relevant legislation for a complex, matrixed general insurance organisation.
• Comprehensive understanding of compliance and best practice case management standards relevant to bodily injury claims management and the relevant jurisdiction.
• Ability to work collaboratively in a team environment.
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
• Ability to recognise, avert, manage and escalate conflicts to enable effective and timely resolution in accordance with organisational processes.
• Ability to make independent as well as collaborative decisions during expected or unexpected situations and then taking responsibility for the consequences of decisions taken.
• Excellent verbal and written communication skills, combined with the ability to balance understanding, empathy and compassion with the best commercial outcome.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About our culture

We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential. 

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers  

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