Transformation Manager

Transformation Manager, Transformation | Sydney, NSW | 12-month maximum term contract

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part of an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone. 

This role is responsible for leading the end-to-end delivery and evolution of our consultant and customer portals. You and your small team of Transformation Leads and BA’s, will own the definition, prioritisation and delivery of business capabilities across these platforms, with a strong focus on understanding the end-to-end customer and consultant lifecycle.

Operating across a complex environment, you will work at the intersection of business, technology and global & local teams to ensure solutions are practical for the frontline (customers and consultants), scalable across channels, and deliver meaningful improvements in customer outcomes.

A key part of the role is ensuring alignment across adjacent digital assets and program priorities, including the Mobile App and broader BMP roadmap initiatives, ensuring a consistent and connected experience across all customer and consultant touchpoints.

You'll be responsible for

• Own end-to-end product delivery across Consultant & Customer Portals (including CIAM), ensuring alignment to strategic program roadmap priorities and delivering measurable improvements in customer experience, consultant experience and operational efficiency.
• Develop a deep understanding of the end-to-end customer and consultant lifecycle, ensuring solutions are designed with real-world usage, frontline workflows, and customer journeys in mind.
• Translate business needs into clear, structured product requirements, leading backlog definition and prioritisation to ensure focus on the highest value outcomes.
• Shape user journeys and product direction, ensuring experiences are intuitive, connected and aligned across both customer-facing and consultant-facing assets.
• Ensure alignment across digital platforms, including Omnia, SDW, CIAM, CPMP, Customer Portal and Mobile App, with a clear view of dependencies and impacts across channels.
• Drive delivery of key transformation priorities, including alignment to BMP roadmap initiatives such as Motor Renewals, Claims and Consumer Partner capabilities, alongside other strategic program outcomes.
• Represent the business in a blended global / local delivery model, influencing global product and technology teams to ensure local requirements are understood, prioritised and delivered.
• Manage and coach a team of Transformation Leads and Business Analysts, driving clarity of ownership, high-quality outputs and a strong delivery culture.
• Drive transparency across squads and stakeholders, providing clear updates on priorities, progress, risks and dependencies.
• Embed solutions effectively into the organisation, working closely with business, change and operational teams to ensure adoption and realisation of benefits.
• Ensure compliance with governance, risk and regulatory frameworks, balancing speed of delivery with control and quality expectations.

About you

• Extensive distribution and/or product and/ or strong digital experience for a complex, matrixed financial services/general insurance organisation.
• Demonstrated experience in the development and implementation of continuous improvement initiatives to ensure ongoing compliance.
• Demonstrated in-depth understanding of strategy development and or working with multiple teams to align strategy with organisational vision and translating vision to action to achieve desired results.
• Comprehensive knowledge and understanding of governance requirements and frameworks.
• Proven analytical and critical thinking abilities to facilitate the evaluation of complex and detailed data in the development and management of a range of insurance products.
• Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity.

Benefits And Perks 

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers

Important Notice 

Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’allianz.customerservice@gmail.com’” or ’allianz-support@yahoo.com’, it is not from Allianz and may likely be a scam.
Examples of official Allianz email addresses à john.smith@allianz.com.au | support@allianz.co.uk | jane.smith@allianz.com

If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.