Underwriting Operations Manager SME NSW ACT

SME UNDERWRITING OPERATIONS MANAGER – PERSONAL INJURY & COMMERCIAL DIVISION | NSW - SYDNEY

• Your leadership of an SME underwriting team will play a pivotal role in State performance achievement of key SME Targets
• Play a pivotal leadership role in us achieving growth and customer service targets for SME - a key strategic market segment for Allianz.
• Steer your team to achieve outstanding results & build engagement with broker partners.
• Allianz is a Flex Ready employer- flexible working options are available.

Do you want to work in a high-trust culture where you'll feel empowered to make decisions that result in impact?

To provide market leading service and underwriting quality, Allianz is seeking an SME Underwriting Operations Manager to lead the NSW/ACT SME Underwriting team based in Sydney. This role will report into the National Operations Manager SME, and you will be asked to manage the underwriting team to provide professional underwriting and service standards to internal and external customers, develop and implement required operational action plans to deliver quality service standards, whilst always ensuring adherence to company risk, underwriting and compliance standards.

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone. 

About the role

• Manage local underwriting team and contribute to the design of new systems, processes, and procedures with a view of implementing market leading underwriting and service.
• Develop the state SME proposition by creating growth and retention strategies, and broker engagement.
• Lead the relationship and be a key point of contact with NSW and ACT based brokers, including regular market facing activity. Champion the relationship between team members and customers (internal and external) to ensure better customer outcomes and a consistent Commercial mindset.
• Play a Leadership role in the SME Underwriting Operations team collaborating with other Underwriting Operations Managers to ensure achievement of key growth and profitability targets and take ownership for delivery of financial and operational targets for SME products and the wider Commercial team.
• Manage workflow processes across the team to ensure market leading customer service, improve and maintain positive net promotor score results and drive a customer centric culture.
• Ensure a fair and equitable distribution of work across a team of Underwriters being mindful of development and growth needs for each team member.
• Ensure a strong focus on renewal retention and an adaptable, responsive approach to new business.
• Monitor productivity / service standards reports across renewals, new business, endorsements, and loss control key metrics, and implement actions to achieve business objectives.
• Facilitate an inclusive and collaborative environment with all Commercial initiatives and programs to build on Allianz People Attributes and to ensure diverse thinking/ best outcomes.

About you

• Experience in an operational management / leadership role in a complex, matrixed general insurance organisation.
• Ability to positively influence, provide leadership to members of a team, planning and prioritising effectively, organising tasks, and managing competing demands.
• Experience empowering people to realise their highest potential by recognising and developing individual and team performance and building talent pipelines to safeguard current and future organisational needs.
• Adept at proactively building and maintaining professional relationships and networks within the NSW and ACT broker market to enhance industry positioning, exchange knowledge and elicit beneficial outcomes.
• Ability to interpret and analyse complex information, extract meaningful insights, and evaluate options for decision making.
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
• Excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
  

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!  
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.

• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. 

• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! 

• For more details about our benefits, visit the Allianz Careers site. 

About Allianz Group 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers  

Important Notice:

Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’allianz.customerservice@gmail.com’” or ’allianz-support@yahoo.com’, it is not from Allianz and may likely be a scam.

Examples of official Allianz email addresses: john.smith@allianz.com.au | support@allianz.co.uk | jane.smith@allianz.com

If you are unsure about an email, please contact Allianz directly through our official website or customer service number. 

Your security is our priority.