Systems Specialist_ D-2488

Role Overview – Bot Developer

As a Bot Developer in the CAI Development Squad, you will play a crucial role in developing and optimizing our chat and voice bots to meet customer needs. Your responsibilities will span across technical project development, innovation, feature integration, business contribution, customer satisfaction, team development, and supporting implementation projects. You will collaborate with a talented team to drive the success and scalability of our Conversational AI solutions.

Role Requirements:

• Lead technical project development efforts to enhance Conversational AI (CAI) solutions, focusing on innovation and scalability.
• Collaborate closely with the Implementation Squad to ensure smooth project deliveries and mitigate risks.
• Drive the integration of new features and third-party system integrations
• Directly contribute to building a positive business case and enhancing profitability.
• Ensure the delivery of easy-to-consume services highly valued by customers.
• Provide project estimations and solution ideas to mitigate risks and achieve revenue targets.

Your Responsibilities as Bot Developer:

• Design, develop, train, and optimize chat and voice bots to address customer needs.
• Implement new features, including external application integrations
• Enhance Generative AI applications (e.g., FAQ and Knowledge Base Systems, Copilot system, text summarization, language translation, user profiling, personalization).
• Drive the innovation pillar within the CAI Bot Development Center of Excellence.
• Train bot Natural Language Understanding (NLU) models and analyze bot performance.
• Assess project issues and provide use case counselling.
• Create and maintain comprehensive documentation and guidelines.
• Design and deliver training programs for team members and customers.

Key Requirements:

• University degree. E.g.: Computer Science, Software Engineering, Telecommunications, Mathematics, AI, Data Science or related field
• Programming proficiency in Python and/or NodeJS and JavaScript.
• Experience in designing and developing chat and voice bots.
• Strong understanding of Generative AI applications.
• Ability to create detailed documentation and training materials.
• Excellent command of verbal and written English. German and/or Spanish are a plus.
• Experience in working with international teams in a multicultural environment

Key Skills:

• Excellent subject matter expertise: Experience with Conversational AI platforms like Cognigy, IBM Watson, Google Dialogflow, etc. Knowledge of integration techniques with third-party systems. Excellent problem-solving and analytical skills.
• Attitude: Highly communicative and collaborative. Can effectively interact with Developers, other Squads, stakeholders, customers and management.
• Way of Working: Agile mindset and willingness to adapt to changing requirements and feedback.

Allianz Technology offers

• Join a highly diverse, super motivated, young and global team of business and technical experts

• Actively shape the future customer care business of Allianz – your contribution will have direct impact on Allianz’s customer satisfaction
• Opportunity to work with various internal and external parties
• The Conversational AI Tribe is working in a agile set-up, giving every team member the freedom to work solely self-organized and self-determined
• Permanent contract from the first day onwards, offering an attractive salary package.
• Wide array of fringe benefits at Allianz (e.g. life and accident insurance, private pension plan and studies fund, discounts on Allianz products/ shares as well as a Christmas gift card).
• Excellent development/career opportunities in a fast-growing environment
• Learning and training opportunities
• Working on a cutting-edge technology, maximizing your personal skill set
• Covered relocation and visa process expenses if needed.
• Hybrid working model.

PART 3

Duties and Responsibilities

List in order of importance and state approximate weightage accorded to each.

Good to have Having a basic understanding or exposure to AI tools would be a plus.Familiarity with basic AI tools is considered an advantage.Basic knowledge or experience with AI tools will be beneficial.Exposure to AI tools, even at a basic level, is a value-add.A fundamental grasp of AI tools will be an added benefit.
Your benefits:We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroadWe believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fosteredFlexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teachAbout Allianz TechnologyAllianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 13,000 employees located in 22 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Join us. Let's care for tomorrow.