Customer Care Officer
Tai Koo Shing, HK
Customer Care Representative - General Insurance
Working Place: Suites 304-306, 3/F, 12 Taikoo Wan Road, Taikoo Shing, Hong Kong
Job Summary:
To provide high levels of customer care support for the clients of Allianz Partners on product and service enquiries received via the service hotline for Personal Lines, Travel Insurance, Roadside Assistance, and Home Appliances Protection.
Responsibilities:
- Handling customers' enquiries and complaints in a professional manner via the service hotline
- Respond quickly and politely to all inbound calls, client, and service partner with the professional service standard at all times
- Complete other work as assigned by supervisor
Requirements:
- Degree holder in Business Administration, Management, Hospitality or equivalent would be an advantage
- 2 years of working experience within a call center environment
- Past work experience in General Insurance or Travel Agency is a plus
- Excellent teamwork, interpersonal and communication skills
- Good analytical and problem-solving skills
- Good command of English, Cantonese, and Mandarin (verbal and written)
- IIQE paper holder is preferred.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Great to have you on board. Let's care for tomorrow.
Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz employees across functions, Allianz entities and geographies. Therefore, Allianz expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.
