Customer Service Representative

Job Summary:

To provide high levels of customer care support for the clients of Allianz Partners on product and service enquiries received via the service hotline for Personal Lines, Travel Insurance, Roadside Assistance, and Home Appliances Protection.

Responsibilities:

• Handling customers' enquiries and complaints in a professional manner via the service hotline
• Respond quickly and politely to all inbound calls, clients, and service partners with the professional service standard at all times
• Complete other work as assigned by supervisor

Requirements:

• Degree holder in Business Administration, Management, Hospitality or equivalent would be an advantage
• 2 years of working experience within a call center environment
• Past work experience in General Insurance or Travel Agency is a plus
• Excellent teamwork, interpersonal and communication skills
• Good analytical use of chatGTP and problem-solving skills
• Good command of English, Cantonese, and Mandarin (verbal and written)

79754 | Customer Services & Claims | Entry Level | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.