Customer Services Representative
Job Level:
Entry Level
Location:
Tai Koo Shing, HK
Area of Expertise:
Customer Services & Claims
Unit:
Allianz Partners
Employing Entity:
Allianz Worldwide Partners Hong Kong Ltd
Job Type:
Full-Time
Remote Job:
Not applicable
Employment Type:
Permanent
ID:
78815
Position Cluster:
Non-Executive
Job Summary:
To provide high levels of customer care support for the clients of Allianz Partners on product and service enquiries received via the service hotline for Personal Lines, Travel Insurance, Roadside Assistance, and Home Appliances Protection.
Responsibilities:
- Handling customers' enquiries and complaints in a professional manner via the service hotline
- Respond quickly and politely to all inbound calls, client, and service partner with the professional service standard at all times
- Complete other work as assigned by supervisor
Requirements:
- Degree holder in Business Administration, Management, Hospitality or equivalent would be an advantage
- 2 years of working experience within a call center environment
- Past work experience in General Insurance or Travel Agency is a plus
- Excellent teamwork, interpersonal and communication skills
- Good analytical and problem-solving skills
- Good command of English, Cantonese, and Mandarin (verbal and written
- ChatGPT
78815 | Customer Services & Claims | Entry Level | PG05 | Allianz Partners | Full-Time | Permanent
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