Team Leader-Operations

Profile Summary

Responsible for the supervision of a team of PIM associates.  Coach, direct and develop associates so they can professionally service the customer within the service standards set by the department and the client. Coordinate work activities to achieve the volume expected to meet operational requirements.  Recognize and recommend operational improvements. Responsible for the day-to-day application of organizational policies and procedures

Key Responsibility 

• Secure and efficient bill payment for road assistance and medical assistance partners according to SLA.
• Professional and disciplinary leadership of the PIM team including responsibility for the results of quantity and quality objectives.
• Ensuring continuous process efficiency.
• Lead automation initiatives in cooperation with Allianz Partners Global Office.
• Contact person for customers, important customers, Allianz Partners departments such as Organizational 

Qualifications and Education Requirements

• Minimum 4+ years of experience in Team leading. 
• Ability to pay close attention to detail and multi-task.
• Superb verbal communication skills in German specifically the ability to communicate professionally and articulately via phone/email with clients and colleagues.
• Demonstrated ability to use initiative and independent judgment in solving customer problems.
• Minimum b2 level is required in German and Excellent communication skills in English.

What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
We are there to empower and encourage you with your personal and professional development ensuring  that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance

79537 | Operations | Management | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers.We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.Join us. Let's care for tomorrow.Note: Diversity of minds is an integral part of Allianz' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to be motivated in gaining varied skills from different positions and to collect experiences from across Allianz Group.