Technical Lead Service Management_D1566

Required Skills & Competencies

 Technical & Functional Skills:

• Strong contractual understanding (SLAs, service agreements, vendor contracts
• Proficient in IT Service Management tools (e.g. ServiceNow, ADOIT, ADONIS, Jira)
• Experience in project and roadmap management within an IT environment
• Knowledge of TCO (Total Cost of Ownership) and IT financials

Analytical & Documentation Skills:

• Strong tracking and reporting capabilitie
• Ability to analyze service data and drive insights
• Structured and accurate documentation and filing of all activities

Communication & Stakeholder Management:

•  Proven experience in stakeholder engagement (internal customers, vendors, crossfunctional teams
•  Experience working across multiple business and technical team

 Personal Attributes

• Structured, independent, and proactive work style
• High sense of ownership and reliability
• Strong team player, adaptable and solution-oriented mindst
• Comfortable working in a multi-stakeholder, international environment

Qualification, Technical and Functional Skills

• University degree in Computer Science, Management Information Systems or relate
• Recommended to have 10+ years of relevant experience in IT operations with relevant experience in Service Management
• Experience in ServiceNow preferred, additional experience in Service Now CMDB is desirable
• Technical knowledge of on-premises (data centers, virtualization, hyper-converge, security) and cloud ecosystem
• Exposure to Working in multi-national teams and across countries and cultures to achieve solutions o Setting up OR managing global service delivery in a multinational organization o Knowledge of escalation procedures, incident management, and other disciplines related to service delivery o Working with teams with internal/external suppliers in a multi-suppliers setup.
• PMP /PRINCE2, ITIL Certification
• A track record of Independent worker but a team -player; self-starter; business-minded; pragmatic; result-oriented with a 'can-do' attitude
• • Ability to deliver high-quality results; and takes ownership of initiatives. Engaging personality who is able to build and maintain good working relationships and strong professional presence 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.