We are looking for a technically strong and delivery-focused Technical Project Manager to lead the design, development, and deployment of enterprise-grade Conversational AI solutions built on the Cognigy.AI platform. This is not a traditional PM role — you will be expected to roll up your sleeves, contribute to hands-on bot development and integration work, while simultaneously managing project delivery, stakeholder communication, and team performance.

You will bridge the gap between business stakeholders and the engineering team, bringing both strategic project oversight and the technical credibility to make informed architectural decisions, review code and flow logic, and unblock your team when needed.

Project Management & Delivery

• Own end-to-end delivery of Conversational AI projects — from discovery and scoping through to deployment and post-go-live support
• Define project scope, milestones, sprint plans, and resource allocation in alignment with business priorities
• Manage risks, dependencies, and escalations proactively; maintain project health dashboards and status reports
• Facilitate agile ceremonies — sprint planning, daily standups, retrospectives, and demos
• Partner with business stakeholders to gather requirements, document use cases, and translate them into actionable technical specifications
• Coordinate UAT, manage defect triage, and drive sign-off for production releases

Hands-On Technical Contribution

• Actively contribute to bot development and configuration on the Cognigy.AI platform, including flow design, NLU training, and integration development
• Build and maintain integrations with backend systems (CRM, ERP, ticketing tools) via REST APIs, webhooks, and Cognigy Extensions
• Write and review JavaScript/Node.js code within Cognigy Flows, Functions, and custom Extensions
• Conduct technical reviews of bot flows, NLU models, intent designs, and slot configurations built by the team
• Troubleshoot production issues, debug failed flows, and optimize bot performance metrics such as containment rate and intent recognition accuracy
• Contribute to CI/CD pipeline setup, version control practices, and environment management (Dev / QA / Prod) on Cognigy

Team Leadership & Mentoring

• Lead and mentor a cross-functional team of bot developers, NLU specialists, and QA engineers
• Set technical standards, review team output for quality, and instill best practices in flow design and development
• Identify skill gaps and support team capability building through coaching and structured knowledge sharing
• Foster a collaborative team culture with a bias for delivery, continuous improvement, and innovation

Stakeholder & Governance

• Serve as the primary point of contact for business stakeholders, IT partners, and vendor representatives including Cognigy
• Prepare and present project updates, executive dashboards, and post-deployment reports
• Manage vendor relationships, licenses, and platform upgrade planning in coordination with the Cognigy account team
• Ensure adherence to data privacy, compliance, and security policies in all bot implementations

Education

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
• Equivalent combination of education and hands-on experience will be considered

Experience

• 6–10 years of overall experience in technology roles, with a clear split between development/engineering and project management
• Minimum 2–3 years of hands-on software development or integration engineering experience (mandatory)
• Minimum 3–4 years of project management experience, ideally in AI, automation, or enterprise software delivery
• Proven track record delivering Conversational AI / Chatbot / Virtual Agent projects in production environments
• Direct, hands-on experience with Cognigy.AI — including Flow development, NLU management, channel configuration, and Cognigy Extensions

Technical Skills

• Cognigy.AI: Flow Editor, Intent Management, Slots & Lexicons, Endpoints (voice and digital), Live Agent handoff, Analytics, and Cognigy Functions
• Programming: Proficiency in JavaScript / Node.js (used within Cognigy Flows and Extensions); familiarity with TypeScript is a plus
• API Integration: REST API design and consumption, webhook configuration, OAuth/token-based authentication
• NLU/NLP: Understanding of intent classification, entity extraction, training phrase strategy, and confidence thresholds
• DevOps: Familiarity with Git-based workflows, CI/CD pipelines, and environment promotion in bot platforms
• Tooling: Jira, Confluence, Postman, VS Code; experience with Azure / AWS deployments is a plus

Certifications (Preferred)

• PMP, PMI-ACP, or equivalent project management certification
• Cognigy Certified Professional (or willingness to complete certification within 90 days of joining)
• ITIL Foundation or equivalent service management certification is a plus

Good to have Having a basic understanding or exposure to AI tools would be a plus.Familiarity with basic AI tools is considered an advantage.Basic knowledge or experience with AI tools will be beneficial.Exposure to AI tools, even at a basic level, is a value-add.A fundamental grasp of AI tools will be an added benefit.Your benefits:We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroadWe believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fosteredFlexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teachAbout Allianz TechnologyAllianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 13,000 employees located in 22 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.D&I statementAllianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.Join us. Let´s care for tomorrow.You. IT

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Join us. Let's care for tomorrow. 

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.