Executive General Adjuster - Financial Lines Claims

• Be responsible for examining and/or in-house adjusting claims 

• Drive third party service providers to achieve economical results and to provide high quality service to all internal and external customers 

• Act as a mentor in the training and development of the team and be a technical referral point for other Claims Handlers 

• Proactively manage assigned accounts 

Some of your specific responsibilities could include: 

• Investigation and Reserving of Claims    

• • Direct investigation of multi-faceted, high exposure domestic and international claims that involve complex issues and/or litigation 

• • Assess quantum and establish timely and accurate reserves  

• • Proactively evaluate and address coverage issues along with communicating coverage positions 

• Settlement 

• • Negotiate and resolve high exposure, complex claims ensuring cost effective, service orientated solutions 

• • Manage external counsel in performing coverage analysis and resolution strategies, including development and implementation of defense strategies on litigated claims 

• • Ensure claims are settled in accordance with settlement guidelines 

• Referrals and Compliance 

• • Ensure all claims are handled within authority limits, and in line with AzC Claims procedures and guidelines 

• • Refer cases outside of authority level, preparing referral documentation and materials as appropriate 

• • Support establishment of claims management procedures on new business accounts in association with clients, brokers and loss adjusters 

• • Undertake audits of external service providers as appropriate 

• Claims Strategy and Leadership 

• • Support LoB strategy to ensure profitable growth and a strong market position 

• • Proactively produce effective data and analyses to support complex decision making 

• • Drive excellence in claims handling service provided to brokers, clients and internal customers 

• • Manage cost centre budget within plan 

• Market Management 

• • Proactively support acquisition of new business and retention of existing business  

• • Proactively liaise with MMC on market management initiatives 

• Relationship Management 

• • Positively represent AzC externally to the market 

• • Proactively drive involvement of functional areas in Claims handling process, e.g. Underwriting, MMC, ARC, Operations 

• • Develop and maintain strong relationships with key brokers and clients and other relevant stakeholders (e.g. third party adjusters) 

What You’ll Bring to the Role 

• 11+ years of specialized understanding of LoB products and portfolio with technical specialist knowledge 

• Preferably a degree in Economics, Law, or other appropriate discipline 

• Completion of professional insurance qualification (e.g. CIP) 

• Specialized understanding of regional/local LoB insurance markets and competitor landscape 

• Understanding in relevant products, wordings, terms and conditions and coverages 

• Knowledge of claims handling process from notification to settlement and recovery 

• Knowledge of reserving principles and practices; robust understanding of reinsurance and application 

• Understanding of relevant legal processes and procedures, litigation management, litigation avoidance techniques (e.g. mediation) 

• Ability to negotiate best position for AzC, and client, often in contentious situations, managing conflicting priorities of various parties 

• Ability to effectively absorb information from various sources, then analyze, study or examine data in detail, and draw appropriate conclusions 

• Clearly and effectively express ideas and messages via speech or writing 

• AI - A solid understanding of data analysis, automation, and AI tools is required, with an awareness of ethical AI usage. 

• Well recognized relationship building with brokers at peer group level 

• Good understanding of legal and regulatory framework 

• Experience in working in complex, global matrix organization 

The annualized base pay range for this role is $145,000- $165,000 CAD.   The annual base salary range represents a nationwide market range. The actual salary for this position may be above and will be determined by several factors, including the scope, complexity and location of the role, the skills, education, training, credentials and experience of the candidate. The base pay is just one component of the AzC total compensation package.  As part of our comprehensive compensation and highly rated benefits programs, employees are also eligible for annual performance-based cash incentive awards.