Role: Associate / Executive HR Services

Experience: 0 - 3 Years

Education: Master's in Human Resorce management

Location: Trivandrum, Kerala

Shift : Flexible to work in shifts

Role Purpose

Provide Level 2 operational and technical support for SuccessFactors-related HR services, ensuring accurate and timely resolution of cases, effective stakeholder communication, and adherence to defined service-level and quality standards.

Key Responsibilities

• Handle SuccessFactors Level 2 queries and service requests, including standard and moderately complex cases, within agreed timelines.
• Investigate issues, validate data, identify root causes, and provide clear resolution updates or escalate complex matters to the appropriate SME or technical team.
• Process and track cases through ServiceNow or the applicable case-management tool, ensuring complete, accurate, and jargon-free case notes.
• Perform data validation, reconciliation, analysis, and reporting using MS Excel.
• Collaborate with team members, SMEs, HR stakeholders, and customers to drive cases to closure and minimize repeat issues.
• Follow process documentation, controls, data-privacy requirements, quality checks, and established governance standards.
• Support continuous improvement, standardization, knowledge sharing, and training of new or existing team members.
• Monitor open items proactively and communicate risks, delays, dependencies, and required actions in a timely manner.

Required Qualifications and Experience

• MBA in Human Resources.
• 0–3 years of experience in HR operations, HR shared services, HR systems support, SuccessFactors operations, or a comparable role.
• Strong technical orientation, analytical ability, and interpersonal skills.
• Flexibility to work in shifts based on business requirements.

Technical and Functional Skills

• Strong MS Excel skills, including data validation, lookups, PivotTables, logical formulas, data cleaning, reconciliation, and reporting.
• Sound knowledge or hands-on exposure to SAP SuccessFactors. SuccessFactors certification or formal module training is strongly preferred.
• Knowledge of one or more SuccessFactors modules, such as Employee Central or Learning Management System, is an added advantage.
• Working knowledge of ServiceNow or a similar workflow/case-management platform is desirable.
• Understanding of HR processes, employee data, service delivery, and data-quality controls.
• Ability to interpret errors, analyze transactional data, and document findings and resolutions clearly.

Behavioral Competencies

• Clear written and verbal communication with the ability to interact professionally with stakeholders.
• Customer-focused approach with strong ownership, follow-through, and attention to detail.
• Ability to prioritize multiple activities and work effectively in a deadline-driven environment.
• Learning agility, collaborative mindset, and willingness to take on additional responsibilities.
• Commitment to accuracy, confidentiality, compliance, and continuous improvement.

Preferred Candidate Profile

An early-career HR professional with strong Excel capability and a genuine interest in HR technology. The ideal candidate can combine functional HR understanding with structured problem solving, confidently manage operational cases, and build deeper expertise in SuccessFactors modules.

105791 | Human Resources | Entry Level | Non-Executive | Allianz Services | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Join us. Let's care for tomorrow.