Claims Processing Associate F/M

This role sits at the heart of how Allianz Partners supports customers when they need us most – at claim time. As a Claims Processing Associate, you’ll be part of the team that reviews and processes medical/insurance claims accurately and on time, so customers get fair, timely outcomes and stay confident in our service.

It’s a good fit if you’re comfortable working with detailed information, can stay calm and organised under pressure, and enjoy helping customers get clear answers. You don’t need to be a doctor or an actuary, but you do need to be thorough, reliable, and willing to keep learning.

What you do

• Review, assess and process claims in line with our procedures and service standards, ensuring decisions are accurate, fair and clearly documented.
• Respond to customer and client inquiries in a professional, timely manner, and work with other internal teams when needed to resolve issues.
• Support the team in meeting productivity, quality and Service Level Agreement (SLA) targets, while maintaining high accuracy in your work.
• Take part in medical and claims-related training to build your understanding of medical terminology, procedures and insurance practices.
• Adapt to different types of claims and work tasks, helping the team manage changing priorities and volumes.
• Support the Team Leader with team initiatives and engagement activities, and take on ad hoc tasks as required.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insight responsibly and in line with our standards for data governance, security and ethical use

What you bring

• Bachelor’s degree preferred in a medical, paramedical, finance, business administration, insurance or related field, or equivalent work experience that shows you can handle detailed, process-driven work.
• Around 1–2 years’ experience in a customer-focused environment – ideally in clinical/paramedical, TPA or insurance – where you have handled sensitive information and followed structured procedures.
• Solid MS Office skills (especially Outlook, Word and Excel) and confidence working with multiple systems and digital tools to manage claims and documentation.
• Strong attention to detail, accuracy and written communication skills, with the ability to explain decisions clearly and professionally.
• Proven ability to work under pressure, manage your own workload, and meet tight deadlines and service standards while remaining customer-focused.
• A collaborative, reliable team player with sound work ethic, who is physically able to carry out the duties of the role and is legally permitted to work in the country of operations.
• Willingness to work in a hybrid model, in line with business requirements.

95128 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Great to have you on board. Let's care for tomorrow.