Direct Billing Process Lead

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What you do:

• Lead the identification and implementation of new processes and improvements.

• Lead the training and mentoring of the team, by doing ongoing auditory for the existing resources

• Assist in testing new processes, system updates and upgrades

• Assist in the development, implementation, and delivery of training

• Identify opportunities for process improvement and makes recommendations

• Provide input and assist the leadership team in planning and organizing the team, by analyzing QA results and preparing reports

• Identify cross-operational opportunities for Claims process improvements, loss prevention programs and internal training

• Help in boosting customer satisfaction through proactively addressing customer queries

• Other Ad hoc duties as required.

What you bring:

• Bachelor’s degree in any Medical field, Paramedical, Finance, Business Administration, Insurance, or a related field preferred.

• 3-5 years’ experience in a customer focused environment, ideally in clinical, paramedical roles or TPA or insurance roles.

• Organized with the ability to prioritize and multi-task

• Strong analytical and decision-making skills.

• Excellent communication and customer service abilities.

• In-depth knowledge of insurance policies, claims processes, and regulatory requirements.

• Proficiency in claims management software and other relevant computer applications.

• Strong attention to detail and organizational skills.

• Must be ready and willing to step in when staffing is insufficient to keep the operations running

• Ability to demonstrate sounds work ethics.

• Ability to work under pressure and to meet tight deadlines and service standards

• Legally permitted to work in the country of operations.

• Hybrid working option available as per business requirements.

What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance

At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.

81258 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.