Business Acceptance Testing Service Excellence Lead (m/f/d)

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our global footprint, with more than 8,800 employees located across ten countries and four continents, enables us to unlock value for our partners across the insurance value chain and deliver superior client experience within Allianz Group. At Allianz Services, we have a strong specialization in core insurance operations, shared services, business analytics, engineering, and management consulting. Our people and our trusted relationships with partners are what matter most. These are rooted in our values of compassion, integrity, and expertise and we strive to continuously evolve, improve, and deliver excellence while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.

Allianz Services is a company which belongs to the legal entity, Allianz Technology SE.   

Role overview

The BAT services excellence lead is responsible for developing, standardizing, and governing the methodologies, processes, and operating model behind BAT GoLive360. The role shapes the end-to-end framework for business testing, readiness, UX assurance, and agentic automation—ensuring globally consistent, effective, and scalable service delivery across all BAT locations.

What you do:

• You will define, maintain, and continuously improve BAT methodologies, frameworks, guidelines, templates, and best practices (e.g., UAT playbooks, readiness frameworks, UX processes).
• You will govern and operationalize GoLive360—ensuring clarity across testing, readiness, resilience, and experience pillars.
• You will establish and run service governance, including KPIs, quality gates, performance tracking, and compliance processes.
• You will drive standardization across Allianz OEs while allowing for account-specific tailoring where needed.
• You will build and manage the service catalogue and ensure alignment with Group transformation programs (e.g., BMP, simplification, DevOps, digital workflows).
• You will collaborate with delivery teams to ensure methodology adoption, training, and operational discipline.
• You will partner with automation and AI teams to embed modern practices (shift-left, shift-right, defect hygiene, agentic workflows).
• You will lead internal audits, quality reviews, and readiness assessments to ensure consistent service performance.
• You will support onboarding, enablement, and capability-building for BAT teams across geographies.

What you bring:

• Bachelor’s or Master’s Degree in Engineering, Information Systems, Business, or related fields.
• Strong experience in testing methodologies, business readiness, quality governance, or service design.
• Demonstrated expertise in process development, standardization, and operational governance.
• Knowledge of Agile/DevOps, ITIL, and large program execution.
• Excellent analytical, documentation, and communication skills.
• Proficiency in English; additional languages beneficial.
• Structure and rigor; process oriented; collaboration; communication; attention to detail; facilitation; problem solving; adaptability.
• Testing methodologies, UAT frameworks, automation fundamentals, quality governance, KPI definition, operational playbooks.
• Familiarity with core insurance processes (policy administration, claims, finance) is an asset.
• We highly welcome candidates with a genuine interest and affinity for Information Technology (IT) and Generative Artificial Intelligence (GenAI), as these attributes are considered valuable assets to our team.

What we offer:

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.

#LI-IT1