Head of Communications Service Line AZ Services (m/f/d) based in Munich

Allianz Services is a global center of excellence delivering high-quality business services to the Allianz Group. We are a diverse team across multiple continents, driving transformation, operational excellence, and customer-centric solutions to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our global footprint, with more than 8000 employees located across ten countries and four continents, enables us to unlock value for our partners across the insurance value chain and deliver superior client experience within Allianz Group.

At Allianz Services, we have a strong specialization in core insurance operations, shared services, business analytics, engineering, and management consulting. Our people and our trusted relationships with partners are what matter most. These are rooted in our values of compassion, integrity, and expertise and we strive to continuously evolve, improve, and deliver excellence while contributing successfully to the transformation of Allianz.

What you do:

- You lead the Communication global service line end2end§  You lead daily operations of teams under the span of control while ensuring OE vision and AZS strategy is aligned
- You ensure growth and expand the current client footprint by developing solutions and transforming processes following Group Communications
- You ensure the delivery of excellent customer services and best-in-market Communication services offered to Allianz OEs (e.g. NPS)
- You create strong customer relationships, partnering with clients, executive leaders, partners, and global communication community across Allianz around the globe.
- You promote a high performance & talent management culture by encouraging cross-team collaboration
- You lead by example to achieve positive results, upskilling to embrace new technologies and upgrade teams' capabilities
- You are responsible for the engagement and development of employees across locations and nurture talent within the service line
- You ensure operational service excellence by introducing efficient processes, workflow tools and systems which enables the teams to deliver the enhanced service levels effectively
- You encourage teams towards productivity improvements using new age communications technologies like behavioral economics and AI
- You are financially end2end responsible for the service line and you ensure a cost-plus model and that regulatory margins are achieved
- You ensure that teams comply with OE and local regulations and maintain Allianz group standard
- Your success will be measured by KPIs (e.g. positive P&L impact, meaningful business cases, regular client feedbacks on delivery and Multi-Rater)

What you bring:

- Master's degree in Communications, Management, Business Administration, Finance, or a related field.
- Proficiency in English, with German or another second language being advantageous.
- Over 8 years of leadership experience in multicultural settings.
- Inclusive and strong analytical skills.
- Exceptional communication and presentation skills that foster engagement.
- Proficient in MS Office tools.
- Committed to achieving results
- Transformational leadership that encourages diverse perspectives.
- Experience navigating and collaborating within complex organizational structures.
- Enthusiastic about exploring Generative AI topics.

What we offer:

- We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad
- We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)
- From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostere

-Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow. 
Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group

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