Commercial Service Manager in Global Software Procurement (GSW) (m/f/d)

About the Job 

As a Commercial Service Manager in Global Software Procurement (GSW), you will oversee the financial and operational aspects of software reselling to the Operating Entities (OEs) of Allianz Group. Your role is pivotal in enhancing customer satisfaction, ensuring transparency in processes, and managing cost allocation and invoicing cycles efficiently. You will act as a bridge between the Global Software Procurement department and internal customers, account managers, and the finance department of Allianz Technology Swiss branch.

What you do 

• Oversee the Global Software reselling process, ensuring quality and efficiency.
• Monitor invoicing lifecycle, ensuring proper cost allocation and transparency.
• Collaborate with finance and GSW teams to support budget planning with market insights.
• Manage and enhance customer relationships, ensuring satisfaction and updates on key deals.
• Track and analyze key performance indicators (KPIs) to identify improvement areas.
• Ensure compliance with Allianz regulations and standards.
• Identify opportunities to grow the service portfolio through demand consolidation.

What you bring

•  Strong background and knowledge in finance and accounting, procurement, and service management within complex organizations.
• Proven experience in managing financial operations and customer relationships in a corporate environment.
• Familiarity with software market dynamics and trends is advantageous.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to manage and improve customer relationships.
• Ability to work collaboratively across departments and with diverse stakeholders.
• Proficiency in performance tracking and data analysis.
• Basic knowledge of AI technologies, principles, and their practical use.

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

75885 | Procurement | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent

About Allianz Technology  

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience. 

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction.  

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz. 

D&I statement 

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life. 

Join us. Let´s care for tomorrow.  

You. IT 

To Recruitment Agencies:

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.