Project Manager Global Network - Roadside Assistance & Mobility

Key responsibilities/What you do

• Drive Network Management projects linked to RSA and Mobility topics.
• Monitor implementation progress of initiatives including KPI evolution and benefits.  
• Lead run projects wich a view to improving performance and quality of Network Management in the various Business Units.
• Collaborate with the various central and local Ops and non-Ops departments to achieve constant alignment and project success, e.g. Global Operations, OM, PMI, UW and local BUs.
• Anticipate and mitigate project risks proactively and foster best practice sharing within the team.
• Contribute to team morale by going beyond project deliverables and ensuring positive communication and collaboration between team members within the Global Ops RSA organization, not limited to Global RSA Network & Mobility.                 

RSA Network Project Management

 - Drive scoping and management of RSA Initiatives for Network Management.

 - Define business case and roadmap in alignment with central departments (Procurement, PMI, OM, UW, etc.) and local Business Units.

 - Ensure tracking of implementation and update project documentation accordingly.

 - Drive savings definition and regular update with BUs, in alignment with the Allianz Savings Methodology.

 - Support in the preparation of the relevant presentation support for key stakeholder meetings (e.g. with RSA LoB).

  - Collaborate with other Network Management colleagues to ensure close alignment with other initiatives and dependencies.

 - Foster the implementation and dissemination of Best Practices within the Network and Ops Management team, function, and other departments involved in Network projects.

 - Act as preferred point of contact with internal Departments / stakeholders on all initiatives under their scope (e.g. LoB, PMI, UW, OM, Transformation, Run, etc.).                

RSA Network Run Project Management / BU Flying Squad

 -  Drive scoping and management of RSA Network Run initiatives with a view to improving performance and quality in selected Business Units (remediation programs).

 - Lead clarification of as is situation, including KPI monitoring.

 - Work with local Network and Ops contacts to define improvements actions.

 - Coordinate implementation of said actions and monitor KPI progress.

 - Maintain project documentation up to date and prepare presentation support for relevant steering committees.                                                                         

Transform RSA Network Management

Act as driver of the RSA & Mobility Network Management transformation:

- Define target models for Network Management set-up in BUs e.g. recommended number of providers depending on case volumes and geographies

- Define target models for Network Management team set-up within Allianz Partners

- Lead New Network Models definition and implementation (e.g. Network Franchising Models, Own Fleet, Provider marketplace, etc.).                                                                                                                                                                                                        

Global Standards & Governance

 - Define, implement, communicate and monitor implementation of Network Management global standards for RSA.

 - Continuously enrich Global Standards with best practices identified throughout the group.

Key requirements/What you bring

You will have the responsibility to steer RSA & Mobility Network Initiatives with a view to achieve external spend savings and/or customer satisfaction improvements.

Network Management Expertise: A strong understanding of network management principles, including the ability to oversee and optimize network performance, troubleshoot issues, and ensure high availability.

Project Management skills: Experience in planning and executing assistance network-related projects, including system upgrades, expansions, and integrations.

Technical Knowledge: Familiarity with assistance technologies and platforms, such as telecommunication systems, contact center solutions, and customer support tools.

Compliance and Quality Assurance: Knowledge of regulatory requirements and quality standards applicable to assistance services, such as GDPR, data privacy, and customer service best practices.

Stakeholder Communication: The ability to effectively communicate with internal stakeholders, assistance suppliers, and other relevant parties to ensure alignment and collaboration.

Key set of skills

Technical

Analytical and Problem solving skills                                 

Performance Monitoring                                      

Project Management skills incl. Advanced PowerPoint

General

Expert relationship building and negotiation skills.                        

Communication and Presentation                                       

Proactive mindset

Experience

7 years minimum in Project Management / Consulting               

Excellent English skills, French/German a plus                                                                         

Key benefits/What we offer

Our employees play an integral part in our success as a business.
We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring  that you take control by offering a large variety of courses and targeted development programs. All that in
a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us.