RSA Network Manager

The RSA Network Manager is responsible for overseeing the development, performance, and cost-effectiveness of the Roadside Assistance (RSA) service provider network in Poland. This role ensures the delivery of high-quality, customer-oriented services through continuous improvement, strategic supplier management, and effective collaboration with internal and external stakeholders. The position plays a key role in aligning local network activities with global guidelines, maintaining cost efficiency, and supporting business growth through reliable service delivery.

Key Responsibilities

Network Development & Supplier Management

• Oversee the development of the RSA service provider network to support business needs and client expectations.
• Manage team of own fleet, Help on the phone team
• Build and maintain strong supplier relationships, ensuring compliance with company standards and contractual requirements.
• Negotiate service provider costs, approve price lists, and select suppliers to maintain external costs within budget.
• Conduct regular reviews, performance audits, and evaluations of service providers.
• Ensure network data accuracy in the company’s systems (e.g., Pola.NET).

Service Quality & Performance Management

• Set quality standards for RSA services and monitor performance against KPIs.
• Implement corrective actions and improvement plans where necessary.
• Promote a customer-focused culture ensuring service delivery aligns with client expectations.
• Support case management processes to ensure efficient handling of customer requests.

Cost Management & Continuous Improvement

• Drive cost reduction initiatives while maintaining high service quality.
• Analyze cost trends and develop strategies to reduce claims costs and leakage.
• Prepare reports on network performance and external costs for local and regional management.

Stakeholder Collaboration & Representation

• Support business partner relations by providing network insights and attending business meetings.
• Represent the company in meetings with, and partners.
• Ensure local compliance with global RSA network guidelines and procedures.
• Strog collaboration with local and group stakeholders

People Management & Operational Risk

• Lead, motivate, and develop employees within the RSA section to ensure engagement and performance.
• Manage operational risk by minimizing potential losses resulting from external events or internal processes.

Requirements

• Minimum 3 years of experience in a role involving service provider network management and negotiations or similar position
• Strong knowledge of the geographical and economic specifics of Poland and the RSA industry.
• Proven ability to negotiate, manage suppliers, and deliver on KPIs.
• Excellent communication and stakeholder management skills.
• Proficiency in MS Office; experience with service management platforms (e.g., ABS) is an asset.
• Very good command of English and Polish (spoken and written).

What We Offer

• Employment contract.
• Career development opportunities.
• Comprehensive benefits, including medical and family insurance, private healthcare, meal vouchers, retirement program contributions, remote work allowance, annual wellness and recreation perks, bonuses, and more.

[please translate into your local language]

85369 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

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