Medical Assistance Coordinator (f/m/d)

Job Level: Professional

Location:

Wien, AT, 1130

Area of Expertise: Operations

Unit: Allianz Partners

Employing Entity: AP Solutions GmbH Branch in Austria

Job Type: Full-Time

Remote Job: Hybrid working

Employment Type: Temporary

ID: 102244

Position Cluster: Non-Executive

Job Summary

JOIN OUR GLOBAL MEDICAL ASSISTANCE TEAM!

Are you looking for a meaningful position where you can make a real difference in people's lives? Join our international medical assistance team and help travellers in their most vulnerable moments. As an Administrative Medical Agent, you'll be at the heart of our operations, supporting customers worldwide during medical emergencies covered by their travel insurance.

This is an opportunity to gain hands-on experience in a fast-paced, multicultural environment, develop your customer service skills, and work with cutting-edge digital tools and AI-supported systems that enhance our ability to provide exceptional care.

What you do:

As part of our dedicated team, your responsibilities will include:
Receive and manage medical emergency cases from customers abroad, per call and Email.
Provide expert advice and assistance to customers via email, guiding them through stressful situations with care and professionalism.
Document all actions in our internal case management system, ensuring accurate and complete records.
Review and verify documentation including medical reports, insurance policies, and other critical information.
Coordinate with global service providers including doctors, hospitals, and other Allianz business units worldwide.
Utilize digital tools and AI-supported systems to streamline processes and enhance customer service deliver

What you bring:

Essential Skills & Attributes

Proactive Mindset: You take initiative, anticipate needs, and act decisively to solve problems before they escalate.
Empathy & Compassion: You understand that our customers are often in distress and approach every interaction with genuine care and emotional intelligence.
Precision & Attention to Detail: You ensure accuracy in all documentation and communications, recognizing that details matter in medical assistance.
Absolute Service Orientation: Putting customers first is not just a priority—it's your natural approach to every situation.

Experience & Knowledge

Previous experience in customer service is a plus (but not required—we provide full training!).
Fluent in Romanian & English (mandatory).
Additional languages highly valued: German
Good geographical knowledge and affinity for the travel industry.
Understanding of medical or healthcare environments is beneficial but not required.
Basic familiarity with available AI tools such as ChatGPT

Availability & Flexibility

One year contract
Flexibility to work day shifts, also weekends

What we offer:

Comprehensive Training: Full onboarding on medical assistance processes, tools, and best practices—no prior medical knowledge required!
Mentoring & Support: Dedicated mentors to guide you throughout your journey.
International Team Environment: Work alongside colleagues from diverse backgrounds in an open-minded, collaborative culture.
Full-Time Experience: 40 hours per week—gain substantial professional experience.
Career Development: Build valuable skills in customer service, crisis management, international coordination, and digital tools.
Innovative Technology: Work with modern systems and AI-enhanced tools that support efficient and effective customer care.
Work-Life Balance: Day shifts only

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.

To Recruitment Agencies: Allianz recruits through dedicated in-house teams and does not accept unsolicited resumes/CVs, candidate introductions, or outreach from agencies or search firms. We only engage agencies under a prior, written contract and, where applicable, via our Preferred Supplier List (PSL). No fees will be paid for any candidate submitted or introduced without a contract in place, even if that candidate is subsequently hired. Do not contact hiring managers directly. Any breach, including unsolicited submissions, off-PSL contact, or attempts to invoice without an agreement, will result in candidate disqualification, termination of any existing contract, and non-payment of fees.