Service Center Clerk (m/w/d)

About Us

Join our dynamic team at Allianz, where customer satisfaction is at the heart of everything we do. As a Service Center Agent, you will play a crucial role in professionally handling all travel insurance-related inquiries from end customers and business partners. You will utilize your expertise in our products and services to provide exceptional support and solutions.

Key Responsibilities

• Calculation of Offers: efficiently manage large volumes of inbound and outbound calls, actively addressing client and business partner inquiries
• Policy conclusion:  Ensure high-quality offers and di-ligently follow up until policy conclusion using the Allianz Partners System environment (AgentMax, ABS).
• Contract Processing and Administration: Collaborate with internal and external stakeholders to ensure smooth and high-grade end-to-end policy processing. Identify customer needs, clarify information, research issues, and provide effective solutions.
• Customer Service: Deliver excellent customer service for all inquiries from Allianz Partners' end customers and business partners. Respond with courtesy and punctuality, de-escalating situations with dissatisfied customers through patient assistance and support.
• Technical and Strategic Support: Actively contribute to the improvement of technical infrastructure and digital tools that enhance daily business operations and ensure a seamless customer journey.
• Best Practice Sharing: Participate in the deve-lopment of cross-domain solutions, combining know-ledge of business processes, technological options, and process facilitation techniques with other service center units and departments

Skills & Qualifications

• Exceptional communication and presentation skills, with strong phone and verbal abilities
• High school diploma
• Fluent in German and confident in English
• Advanced proficiency in telephone operations and Office 365
• Experienced in customer support: skilled in handling challenging clients and maintaining high service orientation
• Interest in insurance and familiarity with the tourism sector
• Adaptable to diverse personality types, with a genuine enjoyment in customer interactions
• Self-organized, structured and capable of effective multi-tasking and time management
• High resilience in dynamic environmen

For this position we offer an annual gross salary of 50.000,-€ (incl. bonus). Depending on education and work experience there is could be a salary adjustment.

Why join us

At Allianz, we value our employees and offer a supportive and dynamic work environment. You will have the opportunity to contribute to meaningful projects, develop your skills, and grow your career within a global organization.

81920 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Unsere Mitarbeiter:innen tragen wesentlich zu unserem Unternehmenserfolg bei. Wir schätzen, dass alle unsere Mitarbeiter:innen einzigartig sind und unterstützen die unterschiedlichen Bedürfnisse und Ambitionen auf dem gemeinsamen Weg zum Erfolg. Wir sind da, um Sie bei Ihrer persönlichen und beruflichen Entwicklung zu stärken und zu fördern, indem wir gezielte Entwicklungsprogramme anbieten. Work-Well-Programme tragen zu einer guten Work-Life-Balance bei. Sorgen wir gemeinsam für eine bessere Zukunft!