Customer Care Agent (Home) with German & English (m/f/d)
Bucarest, RO, 020339
At Allianz, we're not just about insurance – we're about making an impact. As a global leader in insurance and financial services, we help people and businesses grow while offering a fun, supportive environment where everyone thrives. If you're passionate about providing exceptional service and want to grow your career, come join us!
What You'll Be Doing:
- Customer Support: Handle both back-office and front-office support, helping our customers get the answers they need.
- Claims Processing: Review and process travel claims quickly and accurately, following company guidelines.
- Follow-ups: Investigate claims and ensure timely follow-up for a top-notch customer experience.
- Meet Targets: Hit personal and team productivity and quality goals every month.
- Teamwork: Work closely with internal teams to solve issues and provide solutions.
- Additional Tasks: Assist with other duties as needed.
What We’re Looking For:
- Fluent in German (C1) and English (min. B2).
- Experience: 1-2 years in a similar role is a plus.
- Problem-Solver: You know how to find solutions and tackle challenges head-on.
- AI and Machine Learning Utilized for predictive analytics and fraud detection.
- Artificial Intelligence (AI) General AI applications in customer service and claims processing.
- Business Intelligence Important for decision-making and strategic planning.
- Quick Thinker: You can handle a high volume of work and meet deadlines.
- Independent Worker: Able to manage your tasks with little supervision and deliver results.
- Tech-Savvy: Comfortable using Microsoft Office (Outlook, Excel, Word, PowerPoint, Acces.
Why You’ll Love It Here:
- Health & Well-being
- Private medical services for peace of mind.
- Performance-based bonuses every month.
- Extra gifts and holiday budgets through our Benefit Platform.
- Additional vacation days as you grow with us.
- Corporate seminars to boost your skills
Career Growth:
- Opportunities for local and international career moves.
- Join one of 4 Volunteering Teams and give back to the community.
- Access to LinkedIn Learning and Bookster for endless learning.
Attractive Compensation:
- Competitive salary + performance bonuses.
How we hire
We hire directly. Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submissions will not be considered.
What we offer
Our employees play an integral part in our success as a business.
We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
100982 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us. Let's care for tomorrow.
Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz employees across functions, Allianz entities and geographies. Therefore, Allianz expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.
