Commercial & Service Manager

About the Job:

This role is responsible for managing and governing regional HR IT services in the Time, Pay, and Pension domain. You will ensure operational stability, drive commercial transparency, and support the continuous evolution of the service landscape in alignment with the global HR IT strategy. Acting at the intersection of IT, HR, and Finance, you will play a key role in delivering high-quality, cost-efficient services across multiple countries and vendors.

What You Do:

• Own and drive end-to-end service management for regional Time, Pay, and Pension systems, ensuring stable and compliant RUN operations across application support, incident/change management, and service performance monitoring (SLAs, KPIs)
• Coordinate with internal teams and external vendors (e.g. ADP, Neeyamo) to ensure seamless service delivery and support onboarding of new countries, systems, or vendors
• Define and manage the commercial model for regional HR IT services, including service costing, cross-charging mechanisms, and budget planning, ensuring full transparency of costs and efficiency
• Collaborate with Finance and Service Owners to align cost structures with delivery and support financial planning cycles (e.g. mid-term planning, budget rounds)
• Contribute to the evolution of the Target Operating Model, drive service standardization and globalization, and identify continuous improvements through automation, process optimization, and cost efficiency
• Ensure adherence to data protection (GDPR, PIA/DPO), security standards (ISO, BCM, penetration testing), and support audit readiness and compliance reporting
• Act as a key interface between IT, HR, Finance, and external vendors, providing regular service and financial reporting to stakeholders and management
• Support service expansion, globalization initiatives, and alignment with the global HR IT strategy (e.g. harmonized platforms, integration landscape)

What You Bring:

• Proven experience in HR IT service management, ideally covering Payroll, Time, or Pension systems, with a strong background in commercial management and IT financials (costing, budgeting, cross-charging)
• Experience working with global or regional service delivery models and managing complex multi-vendor environments
• Strong commercial and financial acumen combined with a solid understanding of IT service management frameworks (ITIL or similar)
• Excellent stakeholder management skills at senior level, with the ability to act as a trusted interface between IT, HR, Finance, and external partners
• Analytical and structured problem-solving mindset with a drive for continuous improvement

Nice to have:

• Experience with SAP HCM / SuccessFactors / global payroll vendors
• Knowledge of global payroll, time management, and pension processes
• Experience in transformation or large-scale HR IT programs

What We Offer:

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program, and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery, and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach. Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• Access to the AYMC Sportpass with the opportunity to engage in various sports and fitness activities.
• Parking support, ensuring a seamless and stress-free commuting experience to and from the workplace.

About Allianz Technology:
With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked with running, optimizing, transforming, and innovating the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience. We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction. In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.
Find us at:
www.linkedin.com/company/allianz-technology.

Commitment to Integrity, Fairness & Inclusion:
Allianz Technology is proud to be an equal opportunity employer dedicated to fostering an inclusive work environment for everyone. We embrace individuals of all gender identities and expressions, sexual orientations, ethnicities, ages, nationalities, religions, disabilities, and philosophies of life. Ultimately, our greatest strength as a company lies in the unique skills, experiences, and backgrounds our employees contribute.

To Recruitment Agencies:
Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agency or search firm recruiters. When we engage with recruitment agencies, the partnership is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate is ultimately employed by Allianz.

Please let me know if there are any further changes or additional information you would like to include!