Case Manager

Key Responsibilities

Through this role, you will have the main following responsibilities:

• Handle incoming medical emergency cases from customers travelling abroad.
• Provide professional advice, support, and assistance to customers via phone and other communication channels.
• Coordinate and manage case information, ensuring accurate documentation of all actions taken in the CRM system.
• Communicate effectively with hospitals, clinics, healthcare providers, and assistance partners worldwide.
• Organize and coordinate medical repatriations and other emergency travel assistance services.
• Assess situations, prioritize urgent cases, and ensure timely resolutions.
• Work closely with internal teams to deliver an exceptional customer experience during critical situations.
• Leverage artificial intelligent (AI) and technology tools to improve efficiency and service delivery.
• Maintain high service standards while managing multiple cases in a fast-paced international environment.

What you bring

• Completed vocational training, apprenticeship, or university degree is preferred.
• Fluent German, French and English language skills are required. Italian language skills are considered an advantage.
• Good geographical knowledge and the ability to navigate international locations effectively.
• Strong communication and interpersonal skills with a customer-centric mindset.
• Ability to remain calm and make sound decisions under pressure.
• Highly motivated to take ownership and responsibility for customer cases.
• Excellent organizational skills and attention to detail.
• Comfortable working with CRM systems and digital tools.
• Willingness to work flexibly in a 24/7 shift environment, including nights, weekends, and public holidays.
• Good understanding of AI frameworks and the ability to utilize AI tools in everyday tasks.
• Passion for helping people and delivering outstanding service during emergency situations.

What We Offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring  that you take control by offering a large variety of courses and targeted development programs.

All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance. 


How We Hire
 
Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered.

101760 | Customer Services & Claims | Professional | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
 
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 
 
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 
 
Join us. Let's care for tomorrow.