Claims Operations Manager - (m/f/d)

Job Level: Management

Location:

Alpharetta, GA, US, 30022

Area of Expertise: Customer Services & Claims

Unit: Allianz Commercial

Employing Entity: Allianz Global Risks US Insurance Compan

Job Type: Full-Time

Remote Job: Hybrid working

Employment Type: Permanent

ID: 81394

Position Cluster: Non-Executive

Let’s care for tomorrow.

Your ambitions. Your dreams. Your tomorrow

Whether it’s aircraft, international business or offshore wind parks, Allianz Commercial has an extensive range of risks covered when it comes to protecting businesses.

We are looking for a Claims Manager (m/f/d). This opportunity can be based in either our Alpharetta, GA or O’Fallon, MO offices.

The Impact You Will Have

Reporting to the Head of Claims Operations, you will drive operational excellence across the Claims organization.

The Claims Manager wil lead our business analysts and operations team. This role is pivotal in driving operational excellence, fostering cross-functional collaboration, and ensuring compliance with regulatory and company standards. The ideal candidate will be a strategic thinker with strong leadership capabilities and a deep understanding of claims processes and systems.

Key Responsibilities

Supervise business analysts and operations team members, including performance evaluations.

Expand Claims’ relationships with Underwriting, Finance, and other functional areas.

Conduct audits of TPA files to support TPA oversight managers.

Lead and contribute to special projects across the organization.

Train and develop staff and team members.

Support claims processing and system-related assistance for Underwriting.

Develop and implement strategies aligned with the Head of Claims Operations to ensure efficient claims processing, data management, reporting, and compliance.

What You’ll Bring to the Role

Bachelor’s degree required; advanced degree preferred.

Insurance-related designations such as CPCU, ARe, ARM, or AIC are preferred.

Minimum of 7–10 years of experience in management, operations, and/or claims handling.

Minimum of 3–5 years in insurance industry projects or organizations.

Experience with high-value claims (>$1M), mass torts, and class actions is ideal but not required.

Reinsurance knowledge and reporting experience is a plus.

Experience in applying artificial intelligence (AI) and machine learning (ML) to improve business processes and decision-making is highly beneficial.

The annualized base pay range for this role is $112,350 - $169,733.   The annual base salary range represents a nationwide market range. The actual salary for this position may be above and will be determined by several factors, including the scope, complexity and location of the role, the skills, education, training, credentials and experience of the candidate. The base pay is just one component of the AzC total compensation package.  As part of our comprehensive compensation and highly rated benefits programs, employees are also eligible for annual performance-based cash incentive awards.

What’s in it for you?

Let’s care about everything that makes you, you

We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.

Let’s care for your financial wellbeing

We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.

Let’s care for your opportunities to progress

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

Let’s care for life’s twists and turns

From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.

Let’s care for our society and our planet

With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.

Care to join us?

Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks. Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises. We also cover unique risks such as offshore wind farms, infrastructure projects and film productions. Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling. Allianz Commercial helps customers to prepare for what's ahead.

Learn more about careers at Allianz Commercial by clicking here.

Learn more about Allianz Commercial by clicking here

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow

People with disabilities:

We want to give all our candidates the best opportunity to succeed. If you need any adjustments to be made during the application and selection process, please email agcsglobalcareers@allianz.com

Recruitment Agencies:
Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly. Allianz Commercial does not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact managers directly. Failure to comply could/may result in the disqualification of the candidates and/or the termination of our contract and/or fees not being paid

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