Claims Manager - Excess and Surplus (m/f/d)

We are looking for a Claims Manager – Excess and Surplus (m/f/d), based in our Alpharetta, GA or Chicago, IL locations. 

Are you an experienced commercial claims leader with deep expertise in Excess & Surplus liability? This is an opportunity to lead a team of skilled claims professionals, guide the resolution of complex losses, and build strong partnerships with brokers, clients, and internal stakeholders. 

As the Claims Manager, Excess Liability, you will lead a team responsible for unsupported umbrella and excess claims involving liability, automobile, product, and Alternative Risk Transfer coverages. You will combine technical claims leadership with team development, operational oversight, and relationship management in a complex global organization.  

What You’ll Do 

Lead and develop a high-performing claims team 

• Lead and manage Claims Specialists handling complex umbrella and excess liability losses. 

• Establish clear team direction, priorities, and performance goals. 

• Delegate work effectively and provide technical guidance on claim referrals. 

• Coach, train, and mentor team members, including less-experienced claims professionals. 

• Manage the team’s cost-center budget within established plans.  

Oversee complex claim investigation and resolution 

• Guide claims through the full lifecycle, from initial notification and coverage determination through settlement and recovery. 

• Evaluate loss exposures and establish appropriate reserves. 

• Select and direct independent service providers, including loss adjusters. 

• Review contentious, high-value, and complex claims with management and internal stakeholders to gain additional perspectives and support effective decisions. 

• Negotiate claim resolutions with claimants, attorneys, and other involved parties. https://allianzmsnam-my.sharepoint.com/personal/sonya_daies_agcs_allianz_com/_layouts/15/Doc.aspx?sourcedoc={C0A7FDB4-F4DD-4A45-9EEF-A0A920B8107B}&file=Excess Claims Manager.docx prework for posting.docx&action=default&mobileredirect=true 

Promote strong claims governance 

• Ensure claims are handled within established authority levels and in accordance with applicable claims standards, procedures, and guidelines. 

• Prepare clear and comprehensive referral documentation for claims that exceed delegated authority. 

• Maintain accurate claim records within designated claims administration systems. 

• Support claims-management procedures for new business accounts in collaboration with clients, brokers, and loss adjusters. 

• Conduct audits of external service providers when appropriate. 

Deliver meaningful business insights 

• Oversee the timely preparation of management information reports, including monthly reporting on significant claim movements. 

• Identify and communicate emerging loss trends. 

• Apply strong analytical judgment to information from multiple sources and translate findings into appropriate conclusions and actions.  

Build influential market relationships 

• Develop and maintain trusted relationships with brokers, clients, third-party adjusters, and other key stakeholders. 

• Support the acquisition of new business and retention of existing accounts, including participation in client and broker negotiations. 

• Represent the organization positively in the external market. 

• Collaborate across Claims, Underwriting, Operations, market-management functions, and other internal areas to support effective claim outcomes.  

What You’ll Bring 

• Bachelor’s degree. 

• Strong commercial Excess & Surplus industry knowledge. 

• Solid understanding of the claims-handling process, from notification through settlement and recovery. 

• Three to five years of people-management experience, including leading claims professionals within a complex, global matrix organization. 

• Strong knowledge of reserving principles and practices, along with a robust understanding of reinsurance and coinsurance. 

• Understanding of relevant insurance products, policy wordings, terms, conditions, and coverages. 

• Knowledge of the legal and regulatory frameworks affecting commercial claims. 

• Demonstrated ability to negotiate effectively with claimants, attorneys, brokers, clients, and other stakeholders. 

• Strong communication, presentation, relationship-building, quality-management, and analytical capabilities.  

• Experience in applying artificial intelligence (AI) and machine learning (ML) to improve business processes and decision-making is highly beneficial. 

Why This Opportunity Stands Out 

This role offers the opportunity to: 

• Lead and develop a specialized commercial claims team. 

• Influence the handling of significant and technically complex losses. 

• Partner closely with underwriting, operations, brokers, clients, and external service providers. 

• Contribute to business retention, market relationships, and continuous improvement. 

• Bring together technical expertise, sound judgment, and people leadership in a visible management position.  

Ready to Make an Impact? 

If you are a collaborative claims leader who can confidently navigate complex Excess & Surplus losses, develop talented professionals, and build trusted market relationships, we invite you to explore this opportunity in Alpharetta, GA or Chicago, IL.  

The annualized base pay range for this role is $125,417 - $189,483. The annual base salary range represents a nationwide market range. The actual salary for this position may be above and will be determined by a number of factors, including the scope, complexity and location of the role, the skills, education, training, credentials and experience of the candidate. The base pay is just one component of the AzC total compensation package.  As part of our comprehensive compensation and highly rated benefits programs, employees are also eligible for annual performance-based cash incentive awards.