Senior Manager, Auto Warranty Claims

Manage the operations of the Auto Warranty Claims department to meet operational, financial, and service requirements, while driving change management and improving turnaround times (TAT). Oversee the intake and processing of insurance claims for used car/extended warranties. The Senior Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provide input to strategic decisions that affect the functional area of responsibility, including budget development.

Responsibilities:

• Claims Adjudication: Manage and oversee the adjudication of claims for all used car/extended warranties, ensuring compliance with company policies and industry standards.
• Cost Optimization: Develop and implement strategies to optimize costs associated with claims and warranty processes.
• Turnaround Time (TAT) Improvement: Monitor and enhance turnaround times for claims and payments to ensure prompt resolution.
• Team Engagement and Development: Foster team engagement and facilitate personal skill development through Learning and Development (L&D) initiatives.
• Operational Query Resolution: Address operational queries and provide solutions to enhance process efficiency.
• Productivity Enhancement: Identify and act on opportunities to improve productivity within existing processes.
• Escalation Management: Address and resolve escalations from operations to ensure smooth workflow.
• Team Environment: Create and maintain a high-quality work environment so team members are motivated to perform at their highest level.
• Procedures and Processes: Establish work procedures and processes that support the company and departmental standards, procedures, and strategic directives.
• Employee Management: Manage employees of the department, responsible for performance management, retention, and hiring within the department.

Key requirements/What you bring:

• Team Handling Experience: Proven experience in managing and leading teams effectively.
• Strong Communication Skills: Excellent verbal and written communication abilities.
• MS Office Proficiency: Skilled in using Excel and PowerPoint.
• Educational Background: Engineer’s degree in Automotive or any related field.
• Experience: Experience in motor insurance or auto warranty claims at a management level is mandatory.

Key benefits/What we offer: Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

75909 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.